What are the responsibilities and job description for the Rover (Teller) position at Southwest Missouri Bank?
Join Southwest Missouri Bank as a Rover (Bank Teller) and experience the excitement of working in a dynamic, customer-focused environment. This onsite position offers you the chance to contribute directly to our mission of delivering excellence in banking services. With competitive pay based on experience, you'll gain valuable experience while being part of a high-energy team that values integrity and professionalism. Enjoy the flexibility of supporting various branches, allowing you to expand your skills and connect with a diverse clientele. Be the go-to person who creates positive banking experiences and makes a genuine difference in our community.
You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Snack/Drink Room, Employee Discounts, Short-term Disability, Long-term Disability, ESOP, and Employee Assistance Program. If you're ready to embrace a fulfilling role that prioritizes customer centricity and fosters personal growth, apply today!
What it's like to be a Rover (Teller) at SMB (Full time 40 hours per week. Must be available 7:30 am - 6:15 pm Monday - Friday and 7:30 am - 12:15 pm Saturday rotation.)
As a Rover at Southwest Missouri Bank, you will play a vital role in delivering prompt, courteous, and accurate customer service across various locations. This position empowers you to assist customers with a range of teller transactions and banking inquiries, ensuring their needs are met with professionalism. You will develop a comprehensive understanding of our bank's products and services, enabling you to identify cross-sell opportunities and make thoughtful referrals. Serving as the first line of contact for our valued customers, you will have the opportunity to create positive experiences and foster lasting relationships within our community. Join us in making a meaningful impact while enhancing your banking expertise.
Requirements for this job
To thrive as a Rover at Southwest Missouri Bank, you will need a strong foundation in customer service and communication skills. It's essential to acknowledge customers promptly and adhere to our Non-Negotiable guidelines while handling inquiries accurately and efficiently. Attention to detail is crucial, as you will balance the teller drawer daily and comply with bank procedures to ensure a high level of security.
Completing necessary documentation in line with regulatory requirements is also key. A neat, professional appearance and reliable work ethic will enhance your role within our energetic culture. Participating in training and utilizing available bank resources will strengthen your knowledge, while cross-training in other areas will broaden your understanding of banking services.
Familiarity with tools like the 10-Key Adding Machine and basic computer skills, including Microsoft Word and Excel, will further support your success in this versatile position.
Knowledge and skills required for the position are:
- Provide quality customer service to both internal and external customers.
- Acknowledge the customer immediately and follow the Non-Negotiable guidelines.
- Handle customer needs and inquiries with accuracy and efficiency.
- Balance teller drawer daily and comply with all teller standards and bank procedures. Keep cash secure to maintain a high level of security.
- Complete all necessary documentation for customers in accordance with bank policies and regulatory requirements.
- Maintain a neat and clean professional appearance and demonstrate dependability and flexibility in performing the duties of this position.
- Participate in available training and utilize bank resources and products to strengthen job knowledge.
- Cross train to cover other areas and broaden understanding of overall banking services.
- Recognize opportunities to cross sell bank products and services to existing and prospective customers.
- Excellent Customer Service Skills
- Strong oral and written Communication Skills
- Detail Oriented
- Basic Computer Skills (Microsoft Word, Excel, Jack Henry)
- Cash handling experience is required, previous banking experiencer preferred!
- High school diploma or equivalent required.
Our team needs you!
So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!