What are the responsibilities and job description for the Receptionist position at Southwest LTC?
JOB SUMMARY:
The Receptionist provides general office support with a variety of clerical activities and related tasks. The Receptionist will be responsible but not limited to answering all incoming telephone calls, directing calls to appropriate personnel, greeting of persons entering the facility in a professional manner, flow of correspondence, requisition of supplies as well as additional clerical duties.
Qualifications:
QUALIFICATIONS:
- Must have computer skills and knowledgeable use of other office equipment.
- Has ability to meet and deal with a variety of employees, residents, family members, and general public.
- Must be able to communicate in English, both verbally and in writing, and possess sufficient communication skills to perform the tasks required.
RESPONSIBILITIES:
- Answers the telephone and directs the caller to the appropriate personnel. Will take a message and ensures appropriate personnel receives the message timely, if voicemail is not available.
- Greets and provides assistance to visitors within the facility.
- Receives, sorts, and distributes all incoming mail.
- Coordinates the pick-up and delivery of express mail services.
- Assists in the ordering, receiving, stocking and distribution of office supplies.
- Assists with other related clerical duties such as photocopying, faxing, filing and collating.
- Performs other duties as assigned by Supervisor.
PHYSICAL DEMANDS:
Use the percentages range as follows:
|
|
|
0% |
Never |
|
1 |
- |
33% |
Occasionally |
|
34 |
- |
66% |
Frequently |
|
67 |
- |
100% |
Continuous |
Requires full range of body motion including:
|
1. |
Standing/Walking: |
Frequently: |
Administrative filing; photocopying; faxing copies; delivering mail or other documents to employees, residents, or department heads as necessary. |
|
2. |
Bending/Stooping: |
Frequently: |
Worker will be bending and stooping as he/she is filing documents, reloading copier and computer with paper. |
|
3. |
Lifting/Handling: |
Occasionally: |
Worker will be lifting and handling when restocking office supplies, filing administrative records (active and inactive). Range of weight: 1-50 pounds. |
|
4. |
Carrying: |
Occasionally: |
Worker will carry documents and administrative supplies. Range of weight: 1-50 pounds |
|
5. |
Balancing: |
Frequently: |
Moving supplies from one storage room to another, administrative file folders from active to inactive. |
|
6. |
Pivoting/Turning: |
Frequently: |
Stocking administrative supplies and forms. Copying, handling records, file folders, etc. |
|
7. |
Crouching/Stooping: |
Frequently: |
Storing administrative files, folders, supplies; inventory for administration. |
|
8. |
Kneeling: |
Occasionally: |
Filing, stocking supplies. |
|
9. |
Reaching: |
Frequently: Frequently: Frequently: |
Filing administrative folders, records, etc. A. Greater than shoulder height B. Equal to shoulder height C. Less than shoulder height |
|
10. |
Manual Dexterity: |
Continuously: |
Continuous data entry, calculator, copier, fax machine. |
|
11. |
Speaking/Hearing Seeing: |
Continuously: |
Answering phone, paging on intercom system, conversing with residents as well as employees and family members; answering questions for employees. |
JOB LOCATION: May work throughout all areas of the facility including the administrative office and nurses stations. May be exposed to communicable disease and/or bodily fluids, medical preparations, toxic substances and ionizing radiation.