What are the responsibilities and job description for the AZ Branch Manager position at SOUTHWEST JCB INC?
Branch Manager
Title: Branch Manager Job Type: Salary Exempt
Department: Administration Location: Phoenix, Arizona
Reports To: Vice President of Construction
SUMMARY
The Branch Manager is responsible for supporting and driving all aspects of the branch operations (service, parts, rentals, and all administrative/operational processes) daily and driving the overall gross profit/profitability while building a sustainable customer centric organization.
Responsibilities
The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.
- Plan, communicate and execute a branch strategy that will achieve monthly, quarterly, and annual branch objectives/metrics
- Ensures the satisfactory completion of the day to day operations of the branch to include service, parts, rentals, and administrative processes
- Builds work relationships with staff to maintain a high level of customer service and support in a positive team oriented environment.
- Ability to analyze and use operational information to create positive actions and results.
- Maintains thorough knowledge of market trends and conditions.
- Drive individual performance within the branch by developing measurable goals, defined processes, and accountability through coaching and ongoing performance management
- Staffs accordingly to meet operational and strategic needs
- Creates improved interdepartmental communication and processes with the branch to support sales growth
- Demonstrates the ability to form positive customer relationships through problem resolution, customer visits, etc.
- P & L Accountability to include controlling expenses, loss time, identifying areas of improvement and maximizing profitability to forecast/budget
- Strives for constant improvement and development of the branch by researching and developing new techniques and procedures to increase overall efficiency of operations
- Communicate, comply, and impose employee compliance with all company policies and procedures including safety, accident reporting, and employee handbook guidelines
Qualifications:
Education/Additional Requirements:
The ideal candidate will have a demonstrated passion for customer service, strong organizational skills, and a desire for continued growth within the role. Must be dependable and reliable in addition to
- 3 to 5 years of management and/or leadership experience within the heavy equipment, construction, or other related industry
- High School Diploma or G.E.D required, Bachelor’s degree highly desired
- Management and/or Leadership experience required
- Experience in managing a P&L
- Ability to multitask effectively
- Strong attention to detail and ability to problem solve
- Ability to meet processing deadlines and prioritize work
- Strong organizational skills and the ability to be resourceful
- Proficient with Outlook, MS Word and Excel and the ability to learn internal systems
- Excellent communication skills (written and oral)
- Ability to work in a fast paced environment
- Excellent customer service skills
We value our Associates and offer competitive wages with great benefits such as:
- Medical, dental and vision insurance
- Short and long term disability coverage (employer sponsored)
- Basic Life insurance (employer sponsored)
- Voluntary Life insurance
- Flexible spending accounts
- 401k with a company match of 50% of your contribution (up to 6% of your current salary)
- Career development opportunities
- And much, much more!