What are the responsibilities and job description for the Weatherization Intake Specialist position at Southwest Human Resource Agency?
Position: Weatherization Intake Specialist
Location: Henderson, Tennessee
Job Type: Full-Time
Schedule: Typically Monday- Friday 8:00 am- 4:30 pm, 37.5 hours/week
Starting Pay: $17.00/hour
Benefits include: State of TN Health Insurance, State of Tennessee Retirement, State paid holidays, Dental/Vision, Life/LTD, Paid Time Off, Annual/Sick Leave and State Holidays, paid training and certification opportunities, opportunities for career advancement, the satisfaction of improving lives in your local communities.
Essential Duties & Responsibilities
Client Intake & Eligibility Verification
- Receive and process applications for the THDA Weatherization Assistance Program.
- Conduct eligibility screenings based on income, household composition, ownership/rental status, and prioritization criteria (e.g., elderly, disabled, high energy burden).
- Request, collect, and verify required documentation such as proof of income, utility bills, property ownership verification, and identification.
- Explain program requirements, timelines, and next steps to applicants.
Documentation & Data Management
- Maintain accurate and complete client files in accordance with THDA, DOE, and organizational guidelines.
- Enter client data into THDA-approved software systems and maintain up-to-date application status tracking.
- Prepare files for energy auditors, inspectors, and program staff.
- Ensure all documentation is compliant with federal and state audit standards.
Communication & Customer Service
- Provide high-quality customer service to applicants, landlords, social service agencies, and internal staff.
- Respond to inquiries via phone, email, mail, and in-person visits.
- Coordinate with landlords for rental property participation, consent forms, and required approvals.
- Assist applicants in completing forms and gathering missing documentation.
Program Coordination & Support
- Schedule energy audits, inspections, and follow-up visits in coordination with field staff.
- Maintain logs of pending, approved, and waitlisted applications.
- Assist with outreach efforts to increase program awareness in the community.
- Support reporting requirements by providing accurate data for THDA and internal reporting.
Qualifications
Required
- High school diploma or GED; associate degree preferred.
- One year or more of experience in intake, customer service, or administrative work.
- Strong organizational and data-entry skills with high attention to detail.
- Ability to maintain confidentiality and follow strict compliance guidelines.
- Proficiency with office software (Microsoft Office, electronic forms, databases).
- Clear communication skills, both written and verbal.
Preferred
- Experience with federally funded programs (WAP, LIHEAP, HUD, THDA programs).
- Knowledge of income-eligibility verification and documentation requirements.
- Familiarity with energy-assistance or weatherization programs.
Key Competencies
- Customer service and interpersonal communication
- Attention to detail and accuracy
- Confidentiality and compliance awareness
- Time management and multitasking
- Problem-solving and decision-making
- Cultural sensitivity and empathy toward low-income households
Working Conditions
- Primarily office-based with periods of phone and in-person client interaction.
- May require occasional outreach events or home-visit coordination.
- May require overnight travel for training and conferences.
Work Schedule and Attendance
Due to the nature of this role and its impact on service delivery, regular and dependable attendance is an essential job requirement. Employees must be available to work assigned schedules and comply with agency attendance and leave policies.
Southwest is proud to be an Equal Opportunity Employer.
Salary : $17