What are the responsibilities and job description for the Support Staff Generalist position at Southwest Guidance Center?
Minimum Qualifications: High school diploma or equivalent is required. Must be proficient in alphabetic filing and possess basic knowledge of all office equipment (i.e. copier, postage machine, printers and computers). Skills set will include use of Microsoft Word and Excel. Excellent communication, telephone, organizational, and interpersonal skills are a necessity. Bilingual in Spanish and English are required, multilingual in K'iche', and/or Q'eqchi', a plus!
Key Areas of Knowledge and Responsibility:
Assist Receptionist
Answer phones, schedule client appointments manage daily appointment reminder calls, manage payments on accounts, check in all clients and notify the Clinician of their arrival, verify phone numbers, addresses and insurance information at consumer check-in, ensures lobby, public restrooms and other public spaces are neat and promote a pleasant environment for consumer use.
Assist New Accounts Specialist
Educate potential clients regarding financial obligations and treatment options, facilitate completion of financial paperwork at time of initial appointment and as needed.
Assist Medical Records Technician
File scripts, UR forms, treatment plans, lab reports, etc. within each client’s record, fax or make copies for TOR’s, Executive team or Medical Records Tech, assist by making copies or printing the client record for the Tech when requests are made by other agencies or persons, coordinate renewals of expired Releases of Information per client charts.
Serve as Interpreter
Demonstrates competent use of non-English language to facilitate treatment and other services for clients. May include assistance with admission/financial process, treatment, discharge, or communication with community partners that directly impacts client care. Demonstrates ability to remain calm and professional in times of crisis while providing interpretive support to persons served and/or their families. Maintains confidentiality of all information to standard. Demonstrates understanding and culturally competent aspects of treatment and communicates these between English speaking and non-English speaking staff/clients served. Maintains strong working relationship with all SWGC Staff. Responds to requests for interpreter services to standard.
Pay: From $18.25 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Office: 3 years (Preferred)
Work Location: In person
Salary : $18