What are the responsibilities and job description for the POLICE DISPATCHER position at Southwest General?
Summary
Southwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to all who need us. We are certified as a Level III Trauma Center and a Primary Stroke Center, and have been serving our community for over 100 years!
Why work at SWGHC? In addition to the outstanding culture, we offer great benefits, free parking and are close to the turnpike and I71. Come join our team! #loveajobthatlovesyouback
POLICE DISPATCHER
Southwest General Police Dispatchers provides effective and efficient communications with police officers, medical staff, patients, and visitors. Southwest General Police Dispatcher are responsible for monitoring all; police radios, phones, computers, computer-aided dispatch programs, LEADS, and video surveillance cameras.
POSITION SUMMARY:
- Answer calls from the public concerning emergency and non-emergency situations.
- Dispatch all services personnel and equipment, by radio or phone, as required.
- Maintain records (RMS), forms, and other documents.
- Assist all non-related calls or non-emergency calls by providing the caller with appropriate information or referral.
- Maintain dispatch center, radio, and telephone equipment as required.
- Monitor Camera system, Fire panel, Panic/ Door alarms.
- Assist in training new dispatchers.
- Performs all necessary related duties as required, or directed by command staff.
- Effectively assist other law enforcement agencies calls.
MINIMUM QUALIFICATIONS:
Education:
High school diploma or equivalent required.
Must have LEADS certification or be able to obtain LEADS operator certification within 60 days of hire and maintain certification throughout employment.
Required length of experience:
Prefer one year of law enforcement (dispatching) or security dispatching experience.
Must have a basic understanding of computers, CAD (computer aided dispatch) system, and phone networks.
Prefer experience with LEADS, TAC RMS, and OHLEG.
Must be able to effectively communicate both written and verbal.
Ability to multitask is essential to success in this role.
LEAD certification is required and must be obtained within 60 days of hire and maintained throughout employment.
Must be 18 years of age or older.
Must possess a valid Ohio driver's license .