Patient Care Coordinator

Patient Care Coordinator (Front Desk)

Full-Time | On-Site | Non-Exempt

We are seeking a Patient Care Coordinator to join our growing healthcare practice. This role is ideal for someone who enjoys helping patients, staying organized, and being a key part of a busy medical office. As the first point of contact for our patients, you will play a vital role in creating a welcoming, efficient, and professional experience.

This is an on-site, full-time position that works closely with clinical and administrative teams to support patient access, scheduling, and front-end operations.

What You’ll Do

• Greet patients and provide excellent customer service at check-in and check-out
• Schedule, confirm, and manage patient appointments to keep provider schedules full and efficient
• Answer and triage patient phone calls, directing questions appropriately
• Verify insurance eligibility and assist with appointment readiness
• Collect patient financial responsibility, including co-pays, co-insurance, and outstanding balances
• Ensure all patient registration forms and required documentation are completed accurately
• Monitor daily schedules and assist with clinic flow
• Work with the revenue cycle team as needed to support front-end revenue processes
• Follow all office policies, procedures, and HIPAA requirements
• Travel between office locations as needed to provide coverage

What We’re Looking For

• Previous experience in a medical front desk, patient access, or healthcare administrative role preferred
• Strong communication and customer service skills
• Comfortable discussing payments and financial responsibilities with patients
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and experience with scheduling or EMR systems
• Reliable, professional, and team-oriented

Benefits

• PTO
• Holiday Pay
• Health Insurance
• Dental/Vision
• 401k Match

Equal Employment Opportunity Statement

Southwest Florida Rheumatology, LLC is an Equal Employment Opportunity (EEO) employer. We are committed to providing a workplace free of discrimination and harassment and to hiring and promoting qualified individuals regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws.

Job Type: Full-time

Pay: $19.50 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• healthcare : 1 year (Preferred)
• Insurance verification: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $20 - $22