What are the responsibilities and job description for the Patient Service Specialist position at Southwest Eye Care?
Southwest Eye Care is hiring for a full-time Patient Service Specialist for our Glencoe, MN location!
We are ambassadors of integrity, who are committed to individualized care using remarkable technology, to create an exceptional patient experience. We are dedicated to creating work/life harmony in an efficient and enjoyable environment for everyone who enters our clinics.
What you’ll be doing
Responsible for providing patient care and outstanding customer service. Performs front desk duties included but not limited to answering phones, checking patients in and out for appointments, filing, data entry, cleaning. Pay for this position starts at: $18.50-21.00/hour.
Responsible for providing patient care and outstanding customer service. Performs front desk duties included but not limited to answering phones, checking patients in and out for appointments, filing, data entry, cleaning. Pay for this position starts at: $18.50-21.00/hour.
A day in your life might include…
- Answer phones and direct them to the appropriate doctors or staff members. Schedule and/or cancel appointments.
- Prepare charts for the following days by compiling appropriate electronic forms in charts, confirm patient appointments, and verifying insurance benefits.
- Greet patients to check in and out for appointment. Review paperwork with patients and take copies of insurance cards.
- Enter demographic and insurance information in software.
- Collect co-pays, co-insurances, contact lens fitting fees, and any other payments due at the time of service. Post charges and payments in system.
- Scan and upload other paperwork as needed.
- Ensure waiting area and patient areas neat and tidy. Empty trash, vacuum, and wipe down surfaces to ensure a clean office.
- Order contacts lenses.
- Triage.
- Travel to other offices as needed.
- Perform other duties as assigned.
You meet these requirements:
- One year Customer/Patient Service Experience Required (optometry/ophthalmology experience a plus).
- Patient Scheduling a plus.
- High School Diploma or equivalent.
- Effective written and verbal communication skills.
- Ability to establish priorities, work independently, multi-task and proceed with objectives without supervision.
- Ability to handle and resolve recurring problems.
- Basic bookkeeping skills.
- Detail-oriented.
What you’ll bring to the team
- Interpersonal communication skills.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Effective communication with people at all levels and from various backgrounds.
- Commitment to excellence and high standards.
Perks of joining our team:
Health Insurance (medical, dental, vision, HSA)
Paid Time Off (PTO)
Holiday Pay
401K Retirement Savings Plan
Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
Employee Assistance Program
Employee Discounts
Health Insurance (medical, dental, vision, HSA)
Paid Time Off (PTO)
Holiday Pay
401K Retirement Savings Plan
Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
Employee Assistance Program
Employee Discounts
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $19 - $21