Optical Assistant

Essential Duties and Responsibilities:

• Data entry duties including process contact lens and glasses orders through Electronic Medical Records system and various online vision portal systems.
• Verifies patient insurance plans to determine vision benefits.
• Answer phones and assist patients with their optical and scheduling needs. Contact patients to inform product is available for pick up.
• Frame inventory duties including entering frames and product into the inventory system. Reconciling inventory on a quarterly basis.
• Process patient payments for eyeglasses, contacts, copays, and other account payments.
• Other administrative duties as assigned including scanning and uploading documents.
• Back up Opticians by dispensing glasses, contact lenses, assisting with repairs and adjustments, checking in and verifying orders.
• Back up Patient Service Specialist/front desk duties included but not limited to answering phones, greeting patients, checking in patients, and scheduling appointments.
• Travel to other offices may be required.

Knowledge, Skills, and Abilities

• Detail-oriented and efficient data entry skills
• Effective written and verbal communication skills
• Interpersonal communication skills
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems.
• Interpret and dispense optical prescriptions
• Lensometry knowledge
• Basic bookkeeping skills

Credentials and Experience (established by supervisor)

• One year related administrative experience or customer service experience.
• Optical or Medical experience preferred but not required.