Dispatch Operator

Under the direction of the Central Station Shift Supervisor the general function of the Dispatch Operator is to respond to security activations, by initiating outbound calls to the customer to confirm the alarm and dispatch appropriate agencies when necessary.

Are you seeking a new career opportunity with room for advancement? If so, we would love to chat with you about joining our team of dynamic dispatchers today!

Who are we?

Southwest Dispatch Center is a local Texas leader in 3rd party alarm monitoring. Our employees are the foundation on which the success of our monitoring services continues to grow. Our goals are to treat dealers and customers personally and provide quality service at all times. Southwest Dispatch Center is hiring Alarm Dispatchers with pleasant phone voices and a proven track record of excellent communication skills to join our team in our 24/7 monitoring department in Spring, TX.

Responsibilities and Duties:

• Provide top-tier customer service
• Make outbound calls
• Memorize phone scripts
• Respond to emergency alarms
• Live video monitoring
• Emergency phone monitoring
• Monitoring Residential and commercial properties
• Documentation skills
• Dispatch proper authorities (PD/FD/EMS)
• Sitting for long periods
• Perform other duties as assigned by the Supervisor.

Qualifications and skills:

• Clear, articulate, and professional telephone voice and etiquette
• Excellent attendance required
• Excellent customer service skills
• Attention to detail
• Dependable and punctual
• Comfortable in a fast-paced environment
• Experienced in High-call volume environments
• Ability to learn in a fast-paced training environment.
• Ability to multitask
• Flexible availability, willing to work weekends
• Focused on professional growth

Requirement for this role:

• The ability to work holidays, weekends, and mandatory overtime - we're 24 x 7!
• High School Degree or equivalent
• Ability to type a minimum of 20WPM with 80% accuracy (will be tested)
• Clean criminal background – No Felonies
• Pass pre-employment drug screening

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Pay: Starting at $15.50/hour

Expected hours: 40 per week

Schedule: 1st shift (5am - 1 pm), 2nd Shift (1pm-9pm)

This position requires the ability to work weekends, overtime, and, if necessary, fill in on other assigned shifts.

**Application will be made during training for a Texas Department of Private Security Alarm Monitoring License as a requirement for continued employment and will include an FBI background check and fingerprinting; therefore, applicants with criminal backgrounds need not apply.*

We invite qualified candidates who are committed to ensuring customer satisfaction and security to apply.