Teller

Southwest Capital Bank has been part of New Mexico’s story since 1890. With six branches serving Central and Northern New Mexico, we’re here to support local businesses, entrepreneurs, and families.

For over 100 years, we’ve been helping people turn goals into reality. At Southwest Capital Bank, relationships come first—and we can’t wait to build one with you.

A Teller provides service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank with a friendly and caring attitude.

Essential Functions

• Greet every person as they enter the branch.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
• Cash checks: verify endorsement, receive proper identification, and ensure validity.
• Identify counterfeit currency.
• Refer customers to the proper department for issues that cannot be resolved on the teller line.
• Issue cashier’s checks.
• Accept loan payments: verify payment amount and issue receipts.
• Close accounts when requested.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily, including periodic batching of cashed checks.
• Process cash advances redeem U.S. Savings Bonds. Maintain appropriate currency logs.
• Performs other duties as assigned.

Competencies

• Maintain friendly and helpful demeanor with all customers.
• Excellent written and verbal communication skills.
• Understanding of customer confidentiality and office security.
• Attention to detail and with a high level of accuracy.
• Problem recognition and implementation of decisions based on policy and proceduresof the bank.
• Competency with Microsoft Office applications including Word, Excel, PowerPoint, Outlook and Adobe Acrobat.

Education and Experience

• High School Diploma or equivalent.
• Cash handling or sales experience.
• Customer service experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change depending on qualifications.

Physical Requirements

• Prolonged periods of being in a stationary position and working on a computer.
• Manual dexterity to operate computer keyboard and other office equipment.
• Light work that includes moving objects weighing up to 15 pounds.
• Must be able to access and navigate each department at the organization's facilities.
• Must be capable of ascending and descending stairs in an emergency.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Acknowledgments

This job description is not a contract and should not be construed as a guarantee of employment for any period.

Southwest Capital Bank is an Equal Opportunity Employer that provides opportunities to all and prohibits discrimination based on race, color, religion, sex, gender identity, sexual orientation, pregnancy, national origin, disability, age, genetic information, military status, or any other category protected by law.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Are you willing to submit to a background check, credit check and pre-employment drug screen (excluding THC)

Work Location: In person