Med-Pass Case Manager, PTN - Cedar City

Starting Wage: $17.51/hour

Southwest Behavioral Health Center's vision is to help build communities in which citizens enjoy lives free from the stigma and disability of addiction and mental illness. The position requires approximately 2 to 3 hours for evening medication monitoring per day, including weekends up to 2 hours on Saturday & Sunday morning. Position is shared with another employee so typically employees work 2 weeknights and every other weekend. The primary duties of this position include providing medication and medication monitoring to adults with mental illness. Service provided to clients at their residence and includes reporting out-of-base-line occurrences to the case management team. Weekly, one-hour, staff meetings are held on Wednesdays at 10:00 am and helpful in completing tasks needed for the position but not mandatory.

GENERAL PURPOSE:

Performs a variety of professional duties such as skill development, behavior management, targeted case management services, payee services, medication monitoring as needed to chronically mentally ill adults.

SUPERVISION RECEIVED:

Direct Supervision: Provided by the Program Manager, or Team Leader. Supervision includes task assignment, work performance, job expectations and all day-to-day activities.

Functional Supervision: Provided by the Program Manager. Supervision includes training in areas of targeted case management, skills development, behavior management, respite care, personal services, psycho educational services, supportive living and other auxiliary service areas as needed to meet consumer and program needs.

SUPERVISION EXERCISED

None

PERFORMANCE EXPECTATIONS

1. Exemplifies the organizational values of Performance, Innovation, and Excellence.
2. Manages work time effectively by prioritizing tasks in a fast-paced environment, while dealing with clients' needs, staff support, and agency requirements.
3. Meets target productivity standards.
4. Establishes and maintains open communications with all team members and supports teams' decisions. Communicates with other staff and supervisor to assure accurate recording of client information in the electronic record system.
5. Completes all necessary paperwork/documentation including assessments, safety plans and progress notes, correspondence, and other required documentation in an accurate, thorough, and timely manner according to Center mandates.
6. Attends and actively participates in all assigned meetings; such as staff meetings, team meetings, committee and community meetings as needed.
7. Completes E-learning assignments within acceptable timeframe.
8. Participates in the development of client goals and objectives as directed by each client's Recovery Coordinator. Works with clients and the clinical team to facilitate accomplishment of each client's treatment goals and objectives.
9. Participates in client progress evaluations during team meetings, reflecting observed progress of clients and verbal feedback from clients.
10. Efforts are made to assist the client in becoming more resilient.
11. Assists in intake paperwork and orientation process with clients.
12. Assists in developing and facilitating skills training for clients, both individually and in a group setting. Works with client to improve skills in the areas of hygiene, meal planning and/or preparation, laundry, house cleaning, appropriate entertainment, personal finance, etc. as needed. Works to motivate and support clients by modeling and teaching self-esteem building.
13. Works to build and maintain knowledge of community resources.
14. May assist client in preparation and processing of applications or other documents affecting financial entitlement by linking the client with funding agencies.
15. Uses AEGIS intervention to diffuse client escalations.
16. Schedules and coordinates client activities with team members during weekly team meetings, requesting and receiving approval from supervisor for the activity.
17. Transports clients to and from appointments and/or activities, completing all necessary forms before and after transporting.
18. When assigned, serves as client's Representative Payee, assisting clients in the budgeting and expenditure of personal finances. Accurate and current records are kept of all financial activities for each assigned client.
19. Skillfully provides Targeted Case Management (TCM) assuring that the TCM services provided meet the criteria of either Assessing TCM needs, Coordinating and Linking to services or Monitoring progress in meeting TCM objectives (Must be certified as a case manager)
20. Skillfully provides Personal Services, assuring that the only Personal Services provided are those the client or Natural and Informal supports cannot provide themselves. Efforts are made to help the client become independent of the agency providing personal services.
21. Skillfully provides Respite Care, with therapeutically focused activities for the child while meeting the primary need of giving parents or caregivers some temporarily relief. Both of these aspects of Respite are accurately documented.
22. Skillfully provides Skills Development Services (SDS) targeting specific skill objectives, using a curriculum to guide the teaching of the skills and documenting progress towards the specific objectives. (Must be supervised by a SSW license or higher.)
23. Skillfully provides Behavior Management (Requires a minimum of an SSW license to perform) teaching proven techniques for addressing specific behavioral objectives, such as anger management techniques to improve anger control.
24. When assigned, skillfully provides (intensive) services within the home of clients in order to help them maintain stability and/or independent living within the community (May be required 7 days a week and several times a day) When assigned to clients within agency housing, monitors and coaches' clients to assure housing is safe and well maintained and helps client prepare for independent housing.
25. When assigned, works with clients and community businesses to help clients obtain permanent, competitive employment using Psychoeducation (Medicaid), job coaching and other supported employment strategies.
26. When assigned, collects client urine for testing according to random schedule; uses testing supplies to test urine for alcohol and/or other drugs according to Center/program policies and procedures.
27. When assigned, works with clients and community businesses to help clients obtain permanent, competitive employment.
28. Performs related duties as required.

MINIMUM QUALIFICATIONS

1. Education and Experience

A. High School Diploma or GED; one to two years of college education in psychology, social work or related field is preferred,

AND

B. Three to six months experience working in a social service program,

OR

C. Equivalent combination or education and related experience.

2. Licenses and/or Certifications

A. Valid motor vehicle driver's license (equivalent to State of Utah Class D)

B. Able to pass a Criminal Background Check (BCI)

3. Required Knowledge, Skills, and Abilities

A. Some knowledge of:

• mental illness and substance use disorders and treatment programs

• community and regional resources engaged in social problem solving; personal financial management practical consumer buying practices

• individual and group counseling skills

• abnormal psychology

• crisis intervention methods

• fiscal accountability requirements related to public funds and contract compliance.

B. Ability to:

• develop effective professional working relationships with co-workers, supervisors, clients, and the public
• communicate effectively, verbally and in writing
• work independently and manage work assignments in a high interpersonal contact environment
• to maintain appropriate professional boundaries
• follow ethical guidelines and Center/Program policies, procedures, and protocols
• assess and prioritize individual and family needs along with personal goals
• write and implement a service plan
• assist consumers in developing a range of social supports in the community
• advocate for consumer rights
• assist consumers in financial matters including but not limited to budgeting and paying bills through the payeeship services
• access consumer services
• link consumers with funding agencies and service providers

C. Demonstrates skills in:

• establishing priorities
• working independently, and proceeding with objectives without direct supervision when appropriate; creatively handling and resolving problems
• time management practices encompassing all job duties, such as scheduled appointments, meeting obligations and paperwork
• conflict resolution.

D. Is familiar with food preparation techniques for up to 14 people at a time. Knows basics of comparison shopping, managing budgets allocated to kitchen, safe food handling techniques, and able to work with a dietician/food manager on food related issues, menus, and meal preparation.

E. Able to transport clients as needed.

F. Must be proficient in use of computer and have keyboarding skills in order to enter and retrieve client's electronic records. General knowledge of Google Suite and Microsoft office software are preferred.

4. Special Qualifications

A. CPR/First Aid certification (within 6 months and annually thereafter)

B. Food Handlers Permit (when required)

C. Yearly certification in AEGIS

D. Certification or ability to be certified as a Peer Support Specialist preferred

E. Physically able to lift up to 40 lbs., climb stairs, transport clients, etc.