What are the responsibilities and job description for the Service Writer - Rockwall County VW position at Southwest Automotive Group?
Service Writer– Rockwall County VW
The Service Writer is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Writer must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
Responsibilities
- Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
- Assist customers with any service needs they have for their vehicle.
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
- Ensures that required documentation is complete and is in compliance with regulations and standards.
- Complies with and enforces all safety policies and procedures.
- Attends all staff meetings, trainings, and educational classes as required.
- Helps educate/train new staff members.
- Problem solving, reporting research results, attention to detail.
- Continually learn about product updates, features, accessories to better assist customer needs.
- Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
- Follow all company policies and procedures.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
- Product knowledge & safety.
- Patience and high energy personality, computer literate management.
- Performs other duties as assigned
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
About Our Dealership
We appreciate our customers and aim to make them customers for life! We value community, support local businesses, vendors, suppliers and charitable organizations. We want to give back to our community and cultivate long term relationships with our neighbors. Our employees are keys to our success. Our dealerships provide a supportive place where you belong as a member of a team that works together to reach its goals. Many of our dealerships are multi-time winners of the prestigious President’s Award, given only to the very best dealers in the nation.
We are a non-discriminatory employer.