What are the responsibilities and job description for the IT Desktop Support Specialist position at Southwest Autism Research & Resource Center?
IT Desktop Support Specialist
On-site
Phoenix, AZ
The Desktop Support Specialist plays a key role in maintaining a high-performing, secure, and user-friendly technology environment across the organization. This position is responsible for providing rapid, customer-focused technical assistance while proactively identifying opportunities to reduce IT-related issues and improve overall efficiency. The role requires a strong blend of technical expertise, problem-solving ability, and exceptional interpersonal communication to ensure seamless technology operations and positive user experiences.
Your Role at SARRC
Technical Support & Troubleshooting Skills
Starting at $22/hr
Hours & Location
Full-time, Monday - Friday
Will spend time on a rotational basis working from our sites (Phoenix, Tempe, Scottsdale, Mesa) to ensure full team support.
Robust Benefits Package
Established in 1997 by two mothers of children with autism and their developmental pediatrician, SARRC is an internationally recognized nonprofit with a mission to advance research and provide a lifetime of support for individuals with autism and their families. As the state of Arizona’s largest nonprofit serving the autism community, SARRC conducts innovative research, provides evidence-based practices, disseminates effective training, and builds inclusive communities.
On-site
Phoenix, AZ
The Desktop Support Specialist plays a key role in maintaining a high-performing, secure, and user-friendly technology environment across the organization. This position is responsible for providing rapid, customer-focused technical assistance while proactively identifying opportunities to reduce IT-related issues and improve overall efficiency. The role requires a strong blend of technical expertise, problem-solving ability, and exceptional interpersonal communication to ensure seamless technology operations and positive user experiences.
Your Role at SARRC
Technical Support & Troubleshooting Skills
- Operating Systems Proficiency: Demonstrated ability to install, configure, troubleshoot, and maintain Windows (10/11) environments.
- Hardware and Peripherals Management: Skill in diagnosing, repairing, and replacing internal and external computer hardware (e.g., desktops, laptops, printers, monitors, networking gear).
- Network Fundamentals: Competency in troubleshooting network connectivity issues (TCP/IP, DNS, Wi-Fi, VPN access) and understanding basic network protocols.
- Application Support: Proven ability to support and troubleshoot Microsoft 365/Office 365 suite (Outlook, Word, Excel, Teams), EMR/Clinical software, and other line-of-business applications.
- Security & Compliance: Experience implementing and maintaining security best practices on end-user devices, including anti-virus management, patch management, and understanding HIPAA/data privacy protocols.
- Clear, Patient Communication: Excellent verbal and written communication skills to clearly explain technical issues and solutions to non-technical staff.
- Ticket Management: Skill in utilizing aticketing system to accurately log, prioritize, track, and resolve IT support requests.
- Problem-Solving: Proven ability to independently analyze complex technical problems, develop effective solutions, and document the resolution for future reference.
- Training & Documentation: Ability to create clear, concise technical documentation and conduct one-on-one or small group training for incoming staff members.
- Associates Degree from an accredited college or technical institution.
- Minimum of 2 years IT experience.
- Experience working with Windows 10 and Microsoft 365.
- CompTIA A certification preferred.
- Salesforce knowledge preferred.
- Experience within a medically related organization.
Starting at $22/hr
Hours & Location
Full-time, Monday - Friday
Will spend time on a rotational basis working from our sites (Phoenix, Tempe, Scottsdale, Mesa) to ensure full team support.
Robust Benefits Package
- 8 paid holidays per year
- Up to 16 days per year Paid Time off
- Medical, Dental and Vision Insurance (majority of coverage paid for by SARRC)
- Professional development annual benefit of $1000
- 401(k) with 50% company match up to 6%
Established in 1997 by two mothers of children with autism and their developmental pediatrician, SARRC is an internationally recognized nonprofit with a mission to advance research and provide a lifetime of support for individuals with autism and their families. As the state of Arizona’s largest nonprofit serving the autism community, SARRC conducts innovative research, provides evidence-based practices, disseminates effective training, and builds inclusive communities.
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