What are the responsibilities and job description for the Inflight Learning Instructor - DEN position at Southwest Airlines?
Department: SWA University
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: Job Summary Ready to play a key role in preparing Flight Attendants to deliver a safe and exceptional travel experience? As an Inflight Learning Instructor in Denver, you will deliver classroom and hands‑on training for initial, recurrent, requalification, and special event courses that support Inflight Operations. You will evaluate performance, provide coaching, and serve as a subject matter expert on policies and procedures to ensure Flight Attendants are equipped to respond to onboard emergencies and operate safely. This role also includes supporting curriculum updates, providing feedback on training materials, and partnering across operational Teams. Your work directly strengthens the safety, readiness, and confidence of Flight Attendants across the network.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from a Southwest Airlines facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Assist with and/or leads special projects
Facilitate learning programs in both technical and soft skills
Instruct and facilitate classes
Perform administrative tasks including classroom setup, duplication and distribution of materials, etc.
Maintain responsibility for Flight Attendant Training
Provide coaching to class participants and feedback to their respective Leaders
Maintain responsibility for complying with all necessary paperwork, curriculum, and training materials associated with Training program
Accurately represent content to all Customers (Instructors, Business, Sr. Leadership, Safety Risk Management, etc.)
May attend meetings or seminars to obtain information for use in training programs or to inform management of training program status
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Skilled in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
Knowledge of airline industry
Skilled in classroom management
Knowledge of adult learning principles
Education
Required: High School Diploma or GED
Experience
Intermediate-level experience; fully functioning broad knowledge in:
classroom instruction, facilitation experience or relevant training
public speaking skills
Licensing/Certification
Preferred: Flight Attendant Certification
Preferred: Must meet all regulatory criteria to obtain and maintain a CREW badge designation; this position requires successful and continuous enrollment in Rap Back
Physical Abilities
Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to travel up to 50% of the time to other locations to support operational needs, and occasional overnight stays required
Pay & Benefits:
Competitive market salary from $73,600 - 81,800* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
07/08/2026
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: Job Summary Ready to play a key role in preparing Flight Attendants to deliver a safe and exceptional travel experience? As an Inflight Learning Instructor in Denver, you will deliver classroom and hands‑on training for initial, recurrent, requalification, and special event courses that support Inflight Operations. You will evaluate performance, provide coaching, and serve as a subject matter expert on policies and procedures to ensure Flight Attendants are equipped to respond to onboard emergencies and operate safely. This role also includes supporting curriculum updates, providing feedback on training materials, and partnering across operational Teams. Your work directly strengthens the safety, readiness, and confidence of Flight Attendants across the network.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from a Southwest Airlines facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Assist with and/or leads special projects
Facilitate learning programs in both technical and soft skills
Instruct and facilitate classes
Perform administrative tasks including classroom setup, duplication and distribution of materials, etc.
Maintain responsibility for Flight Attendant Training
Provide coaching to class participants and feedback to their respective Leaders
Maintain responsibility for complying with all necessary paperwork, curriculum, and training materials associated with Training program
Accurately represent content to all Customers (Instructors, Business, Sr. Leadership, Safety Risk Management, etc.)
May attend meetings or seminars to obtain information for use in training programs or to inform management of training program status
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Skilled in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
Knowledge of airline industry
Skilled in classroom management
Knowledge of adult learning principles
Education
Required: High School Diploma or GED
Experience
Intermediate-level experience; fully functioning broad knowledge in:
classroom instruction, facilitation experience or relevant training
public speaking skills
Licensing/Certification
Preferred: Flight Attendant Certification
Preferred: Must meet all regulatory criteria to obtain and maintain a CREW badge designation; this position requires successful and continuous enrollment in Rap Back
Physical Abilities
Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to travel up to 50% of the time to other locations to support operational needs, and occasional overnight stays required
Pay & Benefits:
Competitive market salary from $73,600 - 81,800* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
- Pay amount does not guarantee employment for any particular period of time.
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
07/08/2026
Salary : $73,600 - $81,800