Assistant Manager Ramp

• Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

• Actively coordinate with all departments to maintain the station's on-time performance
• Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
• Review and ensure accurate delay coding
• Monitor staffing in all areas and verify that overtime is used properly
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
• Monitor and guide ground support performance to ensure requirements are met
• Monitor functional work area risks, issues, and scope ensuring the appropriate level of priority, visibility, and escalation
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Advise Management and other departments in understanding the assigned functional work area's purpose, current workload, and methodology for assignment delivery
• Assist in reviewing, monitoring, and evaluating monthly equipment damage reports
• Coach and develop to establish a diverse talent pipeline
• May perform other job duties as directed by Employee's Leaders

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Knowledge of relevant equipment, policies, procedures, and strategies to promote the effective local, state, or national security operations for the protection of people, data, property, and institutions
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others
• Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
• Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

• Required: High School Diploma or GED

• Fully functioning, broad knowledge of Airline Operations

• N/A

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

*401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
**ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company