Sr Innovation Product Consultant

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Department:

JOB DESCRIPTION

Innovation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Innovation Product Consultant collaborates with operational departments like Ground Ops and Inflight to deliver updated Customer-facing procedures, communication, hospitality, and role requirements. They’ll partner with Southwest University for travel requirements and ensure that Customer expectations are met for retention goals. The Senior Innovation Product Consultant is a skilled communicator ready to drive the future of Southwest.

Experience

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. 
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
  
  

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Leads the product management of new processes, tools and experiences
• Sets the strategic plan to achieve business and design goals that may include prioritization of focus areas for innovation, optimization of new product deliveries and guiding the adaptation of adjacent processes
• Acts as the expert of the design, features and specifications of their products
• Leverages enterprise capabilities and coordinates with product stakeholders to establish a repeatable and efficient product delivery practice
• Collaborates with business analysts to monitor and analyze performance of assigned products and processes
• Supports executive decision making with evidence-based guidance and consulting
• Communicate timelines, risks, issues, key decisions to multiple stakeholders
• Encourage consensus among multiple parties with conflicting and diverse viewpoints
• Build confidence and sustain trusted relationships with key stakeholders
• May perform other job duties as directed by Employee’s Leader
  
  

Knowledge, Skills And Abilities

• Ability to collaborate across multiple stakeholder groups and effectively communicate strategy and plans
• Skilled in and able to guide others in deconstructing complex problems into opportunity areas
• Ability to use multiple types of quantitative and qualitative data to prioritize and value product enhancements
• Ability to use design thinking mindsets and guide others to solve complex problems and advocate for new solutions
• Knowledge of product management practices and ability develop and communicate new product design intent, mandatory features and required specifications
• Ability to manage and align interrelated products in both the physical and digital worlds
• Knowledge of project management practices and ability to hold multiple delivery teams accountable for meeting business objectives
• Skilled in process mapping and data visualization tools
• Ability to use and guide others in an empathetic approach to change management practices when deploying new products or processes
• Ability to effectively listen to, understand, and communicate ideas presented in writing and/or in speaking with all levels of the organization
• Ability to quickly understand assignments and complete them with minimal leadership oversight
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  
  

Education

• Required: High School Diploma or GED
  
  

Experience

• Expert level experience, seasoned and specialized knowledge in:
• Leading complex cross-functional initiatives and aligning stakeholders at all levels
• Developing strategies, plans, and solutions to address complex or ambiguous problem
• Project management
• Change management
• Product management
• Preferred Experience: Leading and implementing changes across operational teams while ensuring smooth adoption of new processes
• Preferred Experience: Working with Learning & Development or Training focused teams
  

Licensing/Certification

• N/A
  
  

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
  
  

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
  
  

Pay And Benefits:

Competitive market salary from $132,200 per year to $146,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:   

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.
• 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
• ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
  
  

Southwest Airlines is an Equal Opportunity Employer.

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Job Posting End Date

12/19/2025

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