S&S NOC Partner

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Department

JOB DESCRIPTION

Safety & Security

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

Job Summary

As a Safety and Security (S&S) Network Operations Control (NOC) Partner on the S&S NOC Team, you’ll be the frontline expert ensuring Southwest’s operation runs safely, securely, and in compliance 24/7. In this dynamic role, you’ll review real-time events, answer high-stakes operational questions, and guide stations through critical safety and security steps. Your expertise helps mitigate risk, maintain regulatory alignment, and keep our aircraft, assets, and stations operating reliably. By providing tactical and strategic guidance to the NOC, you’ll ingrain safety and security into daily operations while influencing long-term decisions. Every action you take strengthens operational continuity and reinforces Southwest’s commitment to delivering a safe, efficient, and customer-focused experience.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.   
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
  
  

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Act as a tactical liaison between Southwest Airlines and various State and Federal compliance officers and organizations that are onsite at a Southwest location - i.e., OSHA, CALOSHA, FDA, EPA etc.
• Serve as a subject matter expert by providing real-time support to internal Customers pertaining to Southwest Airlines policies/procedures and DOT, Hazmat, OSHA and CDC regulatory requirements
• Work closely with the CDC to report public health concerns, and follow any CDC orders; provides guidance to all Southwest Leaders related to CDC designated public health concerns
• Monitor and asses risk associated with various Federal Government Agencies; such as Customs and Border Protection, Transportation Security Administration, HAZMAT, CDC, OSHA and Local and State agencies along with other Safety & Security regulatory programs
• Provide daily oversight of the established internal Southwest Restricted Traveler List
• Provide support with safety related efforts to increase compliance by monitoring work related injuries, and reporting serious injuries to OSHA
• Serve as a liaison to promote Safety Management System (SMS); ensuring Leaders are knowledgeable of Safety Reporting, Safety Promotion, and SMS concepts
• Assist Investigation Teams for any OSHA and/or NTSB related events for injuries or damage
• Serve as a point of contact and resource for Federal Law Enforcement partners to include FBI, DEA, local and state police agencies and HSI
• Provide Safety & Security regulatory knowledge and guidance to all Operational Departments
• Respond to issues from the frontline and onboard our Aircraft to provide guidance based on regulations, Company policy, and industry best practices
• May perform other job duties as directed by Employee’s Leaders
  
  

Knowledge, Skills And Abilities

• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
• Skilled in written and verbal communication
• Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem
• Ability to be aware of hazardous situations and handle emergencies as needed
• Ability to review reports and analytics to execute plans for improved performance
• Ability to rotate on-call work 24/7 to include holidays, overnights and weekends
  
  

Education

• Required: High School Diploma or GED
  
  

Experience

• Advanced level experience, seasoned and specialized knowledge in:
• Aviation Part 121 Operations (Cabin/Ground/Flight), including working in one of the following disciplines: NTSB, Safety/Security, QA/QC, Regulatory Compliance, Law, International Business or Technology
• Project Management
  

Licensing/Certification

• Ability to receive clearance to be TSA qualified as an Aviation Employee Vetting Manager (AEV)
• AEV Requirements are SSI
  
  

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
  
  

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
  
  

Pay & Benefits

Competitive market salary from $98,650 per year to $109,600 per

year* depending on qualifications and experience. For eligible Leadership and individual

contributor roles, additional bonus opportunities are available and awarded at the

discretion of the company.

Benefits You’ll Love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible
  
  

dependents too)

• Southwest will help fund your 401(k) retirement savings with Company
  
  

contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement
  
  

Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including
  
  

pets)

• Southwest offers health plan coverage options that start from the very first day of
  
  

employment. You will have 30 days to select and enroll in your health plan with

coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.
• 401(k) match contributions are subject to Retirement Savings Plan vesting schedule
  
  

and applicable IRS limits

• ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule
  
  

and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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Job Posting End Date

12/13/2025

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