What are the responsibilities and job description for the Senior Systems Administrator position at Southwell, Inc.?
DEPARTMENT: TECHNOLOGY INFRASTRUCTURE SVC
F ACILITY: Data Center
WORK TYPE: Full Time
S HIFT: Daytime
SUMMARY:
The Senior Systems Administrator’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all server hardware, server software, and data storage platforms. The Senior Systems Administrator applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT system investments. This individual will also mentor and provide guidance to the Systems Administrator staff.
RESPONSIBILITIES:
- Collaborate with IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve systems issues.
- Design and deploy new applications and enhancements to existing applications, software, and operating systems.
- Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
- Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
- Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
- Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
- Ensure system connectivity of all servers, shared software, groupware, and other applications.
- Ensure compatibility and interoperability of in-house computing systems.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Manage and/or provide guidance and assign tasks to members of System Administrator team.
- Maintain documentation as it relates to system configuration, mapping, processes, and service records.
- Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables.
- Respond to emergency system outages in accordance with business continuity and disaster recovery plans.
- Work with IT staff to field issues from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
- Prioritize, schedule, and administer all instances where enhancements and issue resolution are required.
- Administer all system related equipment, hardware and software upgrades.
- Conduct research on related products, services, protocols, and standards in support of system procurement and development efforts.
- Interact and negotiate with vendors, outsourcers, and contractors to secure system products and services.
- Develop, implement and maintain policies, procedures and associated training plans for system resource administration, appropriate use, and disaster recovery.
- Practice IT asset management, including maintenance of system component inventory and related documentation and technical specifications information.
- Establish service level agreements with end users.
- Administer and maintain end user accounts, permissions, and access rights.
- Perform server and security audits.
- Perform system backups and recovery.
- Monitor and test system performance and provide performance statistics and reports.
- Recommend, schedule, and perform system improvements, upgrades, and repairs.
- Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring system data.
- Liaise with, and provide training and support to, IT support staff on system issues.
- Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (“TRHS”) policies as they presently exist and as they change or are modified.
- Understands and adheres to: TRHS’ compliance standards as they appear in TRHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
- Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
- Offers suggestions on ways to improve operations of department and reduce costs.
- Attends all mandatory education programs.
- Improves self-knowledge through voluntarily attending continuing education/certification classes.
- Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
- Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
- Volunteers/participates on hospital committees, functions, and department projects.
- Manages resources effectively.
- Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
- Makes good use of time so as to not create needless overtime.
EDUCATION:
- Bachelor's Degree in Computer Science
OTHER INFORMATION:
Minimum of 10 years of System Administration required.
Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.