What are the responsibilities and job description for the Receptionist position at Southwell, Inc.?
DEPARTMENT: MEDICAL IMAGING
F ACILITY: Tift Regional Medical Center
WORK TYPE: Full Time
S HIFT: Daytime
SUMMARY:
The Receptionist is responsible for coordinating communications between visitors and staff in waiting rooms and lobbies. They provide customer service to patient's families, visitors, physicians, coworkers, and other clinical and non-clinical personnel.
RESPONSIBILITIES:
* Provides initial customer service to patients, family members, and physicians.
- Maintains environment of waiting area.
- Explains visitation policy to patients and visitors, and assist with enforcing it.
- Maintains visitation documentation.
- Utilizes AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) in patient interactions.
- Uses appropriate PPE (Personal Protective Equipment) required by the patient condition / status.
- Resolves issues courteously or routes phone calls appropriately.
- Maintains all required records, reports, files, logs, and documents.
- Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (“TRHS”) policies as they presently exist and as they change or are modified.
- Understands and adheres to: TRHS’ compliance standards as they appear in TRHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
- Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
- Offers suggestions on ways to improve operations of department and reduce costs.
- Attends all mandatory education programs.
- Improves self-knowledge through voluntarily attending continuing education/certification classes.
- Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
- Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
- Volunteers/participates on hospital committees, functions, and department projects.
- Manages resources effectively.
- Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
- Makes good use of time so as to not create needless overtime.
EDUCATION:
* High School Diploma or Equivalent
in Education specialization:
in Education specialization:
CREDENTIALS:
OTHER INFORMATION:
Previous customer service experience preferred.
Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.