Front Office Administrator

Front Desk Admin- MS

Southwark Metal Manufacturing is a leading producer of prefabricated sheet metal ducts and fittings, proudly serving distributors across the United States for over 80 years. As a third-generation family owned company with seven facilities nationwide, we are committed to delivering quality products, exceptional service, and reliable delivery across all 50 states.

We are seeking a detail-oriented Office Admin to support our Mississippi division. In this role, you will provide excellent customer service, manage data entry and customer records, and assist with administrative and production support tasks.

What you’ll be doing:

· Provide friendly, professional support to customers via phone and email

· Respond to customer inquiries and resolve issues in a timely manner

· Accurately enter and maintain customer data and orders in company systems

· Maintain and update customer accounts and records

· Answer the division’s main phone line and direct calls appropriately

· Assist the production team with inventory management and product labeling

· Participate in training to stay current on company products and procedures

What we need:

· High school diploma or equivalent (additional education a plus)

· 2 years of customer service or administrative experience preferred

· Strong communication and organizational skills

· Proficiency in Microsoft Office and general computer systems

· Accurate typing and strong attention to detail

· Ability to multitask in a fast-paced environment

· Bilingual skills preferred

Great Benefits include:

· 401(k)

· Medical / Rx / Dental / Vision

· 10 Paid Holidays

· Paid Time Off – Personal and Vacation

· Paid Weekly, every Friday

· 40-Hour Workweek; Permanent Full-time Position

· Opportunities for career growth and development

· Positive and collaborative work environment

Schedule:

8 hour shift - Monday to Friday

Potential Overtime

Work Environment:

Onsite position in Southaven MS. Work involves extended periods of sitting, phone and computer use, and occasional lifting (up to 15 lbs).

Must be 18 years of age or older; EOE. Southwark Metal Manufacturing complies with all ADA requirements and provides “reasonable accommodations” when possible. However, the ability to perform all the items above is expected and required unless we have been notified of the possibility of accommodations that may be needed.

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $20