Behavioral Health Care Coordinator

• Answer calls for behavioral health department in timely manner. Respond to voicemails within 24 hours.
• Schedule initial patients seeking behavioral health services by determining their reason for seeking services and ensure they are set up with appropriate provider based on need.
• Maintain waitlist if providers schedules are full.
• Assist with follow ups/rescheduling needs.
• Assist in developing resources, workflows, handouts, etc.
• Serve as a bridge between the patient and internal referrals.
• Enter and maintain accurate patient information in the EHR to ensure seamless documentation and billing, including all telephone calls made.
• Prepare for next day visits through pre-visit planning process, including ensuring patient’s insurance is active, completing sliding fee verification, and collecting nominal fees.
• Collect payment prior to telehealth visits and set up payment plans as necessary.
• Ensure patient exam rooms are fully restocked with BH business cards, DV resources, child development resources, post-partum education and self-harm resources.
• Create intake packets and ensure they are ready prior to visit and at front desk. This includes seeing if patients’ screenings need updating.
• If patient is eligible for insurance or needs help with insurance, BHCC will assist in scheduling an appointment with patient advocate.
• Attend and participate in staff meetings.

Minimum qualifications:

• Associate’s degree in human services or a Community Health Worker certificate, Employment history will be considered in lieu of degree.
• Preferred experience in behavioral health setting.
• Familiar with medical and pharmacological terminology.
• Experience working with various Microsoft Office applications—Word, Excel, Outlook, etc.
• Previous experience in an environment that provides direct patient care, case management, and/or patient education.
• Bilingual (English/Spanish) strongly preferred.