What are the responsibilities and job description for the Receptionist position at Southside Animal Hospital?

Join Southside Animal Hospital, where our guiding principle is treating every pet like our own. We have proudly served the Nashville community since 1993, earning the trust reflected in our exceptional 4.8-star Google rating. Our commitment to excellence has been recognized locally, earning us the title of one of the "Best Veterinarians in Nashville" by The Tennessean’s Readers’ Choice Awards and one of the "Best Veterinary Clinics in Nashville" by ThreeBestRated.com. If you are looking for a practice that values comprehensive pet wellness and empowers you to truly connect with clients, this is your opportunity to do your best work. We seek to foster an inclusive environment where all teammates are supported in their professional journeys. As an established Nashville institution operating since 1993, we offer the stability and comprehensive experience necessary for you to succeed in a demanding yet rewarding environment. Our commitment to client and patient care means you have the necessary time to work through lengthy medical histories and develop strong client relationships, allowing you to focus on quality, compassionate medicine without compromise. Southside Animal Hospital offers you the chance to practice high-quality, full-service small animal medicine daily. Our facility is equipped to handle comprehensive care ranging from Wellness and Prevention to complex Advanced Care. You will be utilizing state-of-the-art Testing & Diagnostics services, performing necessary Surgical Procedures, and providing crucial Urgent Care for our established patients. This wide scope ensures you have broad exposure to varying levels of case complexity and the opportunity to expand your medical skill set continually. The hospital is situated in Nashville, Tennessee, a vibrant and rapidly growing metropolitan area that offers unparalleled cultural and lifestyle amenities. Known for its dynamic music scene, world-class dining, and friendly community atmosphere, Nashville provides an excellent setting for both professional growth and personal life balance. Joining Southside Animal Hospital means planting roots in a celebrated city that perfectly balances Southern hospitality with metropolitan opportunity.

Your Impact as a Receptionist

Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

A passion for providing excellent customer service and a genuine love for animals.
Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
A collaborative, team-first mindset and the ability to work both independently and with direction.
Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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