What are the responsibilities and job description for the Assistant General Manager position at Southpaw - Taco Bell?
Assistant General Manager
About the Job:
As an Assistant General Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching, and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.
The Day-to-Day:
- Ensure consistent customer satisfaction by effectively modeling the MIC Success Routine and prioritizing customer needs.
- Oversee Team Members' adherence to Shift Excellence responsibilities, maintain high food safety standards, and uphold Core excellence. Take charge of restaurant operations in the GM's absence.
- Collaborate with the GM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the GM when necessary.
- Assist in sourcing, recruiting, interviewing, and hiring Team Members, while driving a culture of equity, inclusion, and belonging.
- Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance, and labor management.
- Review financial reports and take appropriate actions to optimize performance.
- Support the GM in facility maintenance and ensure health and safety standards are consistently followed.
Is this you?
- 3 years of restaurant/retail management experience.
- Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.
- Ensure all employees receive proper training and resources.
- Champion Taco Bell’s culture and values, promoting equity, inclusion, and belonging in the restaurant.
- Lead efforts in individual and team recognition, collaboration, and motivation.
- Identify and recruit exceptional talent, supporting the GM in the hiring process.
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating and training employees.
- Adhere to corporate policies, procedures, and Occupational Health and Food Safety standards.