Medical Office Coordinator

Job Title: Medical Office Operations Coordinator

Location: Southaven, MIssissippi

Schedule: Monday–Thursday, 8:00 AM – 5:00 PM

Employment Type: 1099 (Independent Contractor)

About Us

Southland Recovery a growing outpatient addiction treatment clinic committed to delivering exceptional care with integrity and compassion. We are a small, highly committed team who value autonomy, discipline, and proactivity. Our environment is high-performance, respectful, and mission-driven.

Position Summary

The Medical Office Operations Coordinator plays a critical role in ensuring smooth, efficient, and compliant day-to-day operations. This is not just a front-desk role — it includes patient services, administrative coordination, insurance verification, and EHR management. We're looking for someone who is technically skilled, calm under pressure, and committed to high standards in both communication and execution.

Key Responsibilities Patient Check-In & Check-Out

• Review and manage patient profiles, balances, and referrals
• Verify insurance benefits and collect co-pays / balances
• Schedule follow-ups and coordinate counseling appointments appropriately

Administrative Operations

• Ensure accuracy in patient demographic and insurance data
• Complete all end-of-day, weekly, and monthly administrative tasks (e.g., invoicing, encounter closures, payment application)
• Process insurance eligibility checks and review payment-related tasks regularly

Communication & Support

• Promptly handle all incoming patient calls, messages, and emails with compassion and respect
• Communicate clearly with patients and staff regarding expectations, scheduling, and payment
• Serve as a reliable point of contact for the clinic director on operational issues

Workflow Ownership

• Take initiative to complete tasks proactively without needing constant direction
• Follow established protocols and escalate concerns when appropriate
• Handle special projects and administrative responsibilities as assigned

Key CompetenciesTechnical & Administrative

• Experience with EHR/EMR systems and insurance verification (eClinicalWorks experience preferred)
• Strong organizational and time-management skills
• Attention to detail and accuracy under pressure
• Ability to multitask across billing, scheduling, and documentation tasks

Interpersonal & Behavioral

• Compassionate and non-judgmental with patients
• Firm yet respectful in upholding policies (e.g., payment collection, documentation)
• Calm and professional demeanor in a fast-paced clinical setting
• Clear communicator — both verbal and written

Cultural Fit

You’ll thrive in this role if you:

• Value autonomy and personal accountability
• Speak with honesty and respect
• Hold yourself to a high standard and strive to be the best at what you do
• Keep your commitments and communicate clearly when issues arise
• Appreciate working in a small team that moves fast and expects excellence

Requirements

• 2 years of experience in a medical or behavioral health office (required)
• Proficiency with basic insurance workflows (required)
• Strong written and verbal communication skills
• Prior experience in addiction treatment or mental health (preferred but not required)

Compensation & Structure

• 1099 Contractor
• $16.00–$22.00 per hour, based on experience and skillset
• Work Schedule: Monday–Thursday, 8:00 AM – 5:00 PM
• Located on-site at Southland Recovery

Please note: The application includes 3 short questions to help us get to know your experience and communication style better.

Job Type: Part-time

Pay: $16.00 - $21.00 per hour

Application Question(s):

• What tools or systems do you use to stay organized throughout the day?
• What is your experience with checking insurance eligibility and benefits in an EMR system? Please include specific systems used.
• Give an example of when you had to explain or enforce a financial policy (like a copay or balance) to a patient who was resistant. How did you handle it professionally?

Education:

• Associate (Preferred)

Experience:

• medical front office: 2 years (Required)

Work Location: In person

Salary : $16 - $22