Support Services Representative

Role

About the Role

At Southland Credit Union, we believe helping people achieve financial well-being starts with providing exceptional service at every touchpoint. While much of that happens through our frontline teams, it also depends on the associates working behind the scenes to ensure every transaction is accurate, every issue is resolved, and every member receives the support they deserve.

As a Support Services Representative, you'll play an important role in supporting both of our Account Services and Card Services teams by processing electronic services, researching account issues, resolving fraud disputes, and providing operational support across multiple functions. Your work helps ensure our members can confidently manage their finances while supporting the teams who serve them every day.

This role is ideal for someone who enjoys solving problems, learning new processes, and making an impact through accuracy, collaboration, and continuous improvement. If you thrive in a fast-paced environment where no two days are exactly alike and enjoy being the teammate others can count on, we'd love to hear from you.

Major Duties and Responsibilities

What You'll Be Doing

• Process electronic services transactions and account maintenance with accuracy and attention to detail.

• Research and resolve fraud disputes involving services such as Zelle, Bill Pay, electronic transfers, and other digital payment channels.

• Conduct account research, process adjustments, and resolve discrepancies in a timely manner.

• Balance and reconcile assigned general ledger accounts.

• Provide cross-functional support across Account Services and Card Services by serving as a backup resource for a variety of operational functions.

• Respond to inquiries from branch associates and internal partners while delivering timely, accurate resolutions.

• Identify opportunities to improve processes, increase efficiency, and support continuous improvement efforts.

• Collaborate with teammates on special projects and assist wherever business needs require.

Knowledge and Skills

What You'll Bring

Experience

• One to three years of experience in financial services, operations, account services, card services, or a related role preferred.

• Experience processing transactions, researching account issues, or supporting operational functions is highly valued.

Education

• High school diploma or GED required.

Knowledge, Skills & Abilities

• Strong organizational skills with exceptional attention to detail.

• Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.

• Excellent verbal and written communication skills.

• Strong problem-solving and critical thinking abilities.

• Proficiency with Microsoft Office, including Excel and Word.

• Ability to work both independently and collaboratively across multiple teams.

• Experience with Symitar Episys or another core banking system is preferred.

• 10-key proficiency is preferred.

Why You'll Love This Opportunity

At Southland Credit Union, every associate plays an important role in helping members achieve financial well-being. As a Support Services Representative, you'll have the opportunity to make a meaningful impact behind the scenes by ensuring critical processes run smoothly, supporting multiple teams, and helping deliver the exceptional service our members rely on every day.

You'll build knowledge across a variety of operational functions, develop valuable expertise in electronic services and fraud resolution, and become a trusted resource within a collaborative, high-performing team. If you're looking for a role where your attention to detail, adaptability, and commitment to service truly make a difference, you'll find a rewarding career at Southland Credit Union.

Equal Opportunity & Pay Transparency

Southland Credit Union is an Equal Opportunity Employer. In accordance with California law, the pay range for this position is included in the job posting. Actual compensation will be based on qualifications, experience, skills, and business needs.

Salary Minimum

Salary Maximum

Salary : $24 - $31