Table Games Shift Manager

Pay

Minimum – Anticipated Maximum Base Salary: $68,300 – $92,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Analyze customer play, cheating, scams, counters, and unusual or suspicious variations of play; oversee fills, player ratings, and rundowns.
• Maintain knowledge of all table games rules; review, periodically, the table games and card games floor layouts and playing rules to determine the need for any changes to increase profit and provide process improvement.
• Maintain awareness of all pit activity at all times, including the Poker Room; manage all pit operations on a day-to-day basis.
• Develop and implement pit policies and procedures to improve security, efficiency, asset protection, and guest service.
• Provide reports providing written explanations for unusual table games, statistical fluctuations in hold and win percentages, and poker rake fluctuations.

More about you

• Minimum of five years of gaming industry experience and at least three years of management experience.
• Thorough knowledge of Table Games policies and procedures.
• Basic math and computer skills, including MS Office, Word, Excel, and Outlook.
• Good leadership abilities with the ability to defuse guest situations, manage stress, and make decisions under pressure.
• Ability to work weekends, holidays, and evening hours as business demands.
• No degree required.

Shift details

Days
Evenings
Overnight
Holidays
Weekends