Hotel Front Office Manager

Pay

Minimum – Anticipated Maximum Base Salary: $46,100 – $62,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Coordinates and manages front desk duties, supervising team members on scheduling, training, assigning, and directing work, and overall performance, and organizes operations and procedures, ensuring operations comply with company policies and programs
• Responsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiries
• Responsible for managing all front office software and hardware systems, and became an expert on the property management system
• Reconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success
• Coordinate with support managers for compliance with policies, merchandise mix, and inventory

More about you

• Minimum two years’ front desk operations management experience
• Written and verbal communication skills
• Demonstrate initiative, leadership, and team-building skills
• Ability to manage frequent change, good time management, and the time of team members
• No degree required

Shift details

Weekends
Holidays
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Evenings