What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Southland Casino Hotel?
Compensation: $19.00 to $21.00 per hour
The opportunity
Delaware North Gaming is seeking a full-time Hotel Front Desk Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.
Pay
$19.00 – $21.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
- Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
- Provide team members with guidance on handling difficult problems or resolving escalated guest complaints
- Implement policies, procedures, and service standards in conjunction with management
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
- Coordinate with the housekeeping department
More about you
- At least 2 years’ experience in hospitality, with front desk experience preferred
- Prior supervisory experience preferred
- Computer literate in MS Office programs; some experience with property management systems preferred
- Must be fluent in the English language, both spoken and written
- No college degree required
Shift details
Evenings
Overnight
Weekends
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Salary : $19 - $21