Industrial Service Coordinator

Location: Canton, OH or Akron, OH
Schedule: Monday – Friday | Day Shift
Travel: Up to 59% Travel Required

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service
We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own and delivering solutions that exceed expectations.

Act With Urgency
In our industry, time matters. We move quickly and efficiently because our customers depend on us.

Earn & Maintain Trust
Trust is the foundation of every strong relationship. We build lasting partnerships through transparency, reliability, and follow-through.

Continuously Improve
We challenge ourselves to improve every process, every experience, and every interaction because better never stops.

At SouthernCarlson, we’re more than a supplier—we’re a service-driven partner focused on building long-term relationships and delivering results.

We’re hiring an Industrial Service Coordinator who thrives in a fast-paced industrial service environment and enjoys coordinating complex installations, troubleshooting equipment, and supporting customers nationwide. If you have strong technical expertise and enjoy leading service initiatives while partnering with customers, technicians, and sales teams, this role is for you.

• Coordinate equipment installations and service calls for industrial and national accounts
• Schedule and coordinate activities between customers, sales teams, service technicians, and branch personnel
• Travel to branch and customer locations throughout the United States to install and support equipment
• Train end users, customers, and SouthernCarlson technicians on equipment operation and maintenance
• Assist sales teams with onboarding new national and industrial accounts
• Support and train SouthernCarlson Service Technicians to effectively manage industrial accounts
• Participate in technical training sessions and support large-scale service opportunities
• Coordinate and execute complex service projects from planning through completion
• Deliver exceptional customer service while maintaining a high level of professionalism

Valid driver's license with acceptable driving record
3–5 years of experience troubleshooting and repairing packaging or warehouse equipment
3–5 years of experience servicing industrial or national accounts
3–5 years of experience working with pneumatic fastening tools
Strong understanding of electrical control systems and industrial mechanical systems
Ability to read and interpret complex schematics and wiring diagrams
Ability to plan, coordinate, and execute high-level service installations and operations
Strong communication skills and professionalism when working with customers, vendors, sales representatives, and technicians
Ability to regularly lift and move equipment over 50 lbs
Ability to work in varying temperature environments
Ability to independently coordinate travel and lodging arrangements

Bilingual (English/Spanish) preferred
Experience with PLC and automation troubleshooting and repair
Leadership or management experience in a service-based operation
Working knowledge of the tool, fastening, packaging, or construction supply industry
Forklift certification preferred
Degree or technical certifications related to industrial service, maintenance, or automation a plus

Consistent Schedule – Monday–Friday daytime schedule
Positive Culture – Team-first environment built on respect and trust
Career Growth – Opportunities for professional development and advancement
Competitive Benefits:

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off and Holidays
• Ongoing Training & Development Opportunities

Respect – We treat everyone with kindness and fairness
Integrity – We do what’s right, always
Teamwork – We support each other and win together
Family Feel – A nationwide company with a local touch

Ready to build your future with SouthernCarlson? Apply today!

All offers are contingent on a successful background check and drug screening.

SouthernCarlson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.