What are the responsibilities and job description for the Sales Support position at SouthernCarlson, Inc.?
The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.
Sales Support – Full Time
SouthernCarlson is a national distributor of construction, fastening, industrial, and packaging supplies. Our foundation of service and commitment began in 1947. With the broadest selection of high-quality products from the industry’s leading suppliers—and tool repair services that keep businesses running—we provide expertise in both the products we offer and the solutions we deliver.
SouthernCarlson is The Contractors’ Choice™ for professional-grade tools, fasteners, jobsite supplies, and expert service.
Our Core Values – OUR PROMISE MEANS MORE™
As Sales Support, you'll be part of our Centralized Customer Operations Team, providing top-level support to key customer accounts. You’ll play a vital role in delivering excellent service by managing orders, resolving issues, and partnering with sales teams and internal departments to ensure a smooth customer experience.
What You’ll Be Doing
All offers are contingent on a successful background check and drug screening.
At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Sales Support – Full Time
- Location: Wylie, TX
- Schedule: Monday-Friday, Daytime Schedule
SouthernCarlson is a national distributor of construction, fastening, industrial, and packaging supplies. Our foundation of service and commitment began in 1947. With the broadest selection of high-quality products from the industry’s leading suppliers—and tool repair services that keep businesses running—we provide expertise in both the products we offer and the solutions we deliver.
SouthernCarlson is The Contractors’ Choice™ for professional-grade tools, fasteners, jobsite supplies, and expert service.
Our Core Values – OUR PROMISE MEANS MORE™
- Respect – We build relationships on trust, collaboration, and kindness while taking the time to learn, grow, and celebrate wins together.
- Integrity – We go above and beyond to help customers and employees and do what’s right to resolve issues.
- ️ Teamwork – We support and encourage one another while working together to deliver a top-notch customer experience.
- Family Environment – We’re a nationwide company with a local, family-like feel at every branch.
As Sales Support, you'll be part of our Centralized Customer Operations Team, providing top-level support to key customer accounts. You’ll play a vital role in delivering excellent service by managing orders, resolving issues, and partnering with sales teams and internal departments to ensure a smooth customer experience.
What You’ll Be Doing
- Manage key customer accounts and support sales associates to ensure accurate order placement and timely follow-up.
- Oversee the full order-to-fulfillment cycle, including freight and logistics, while resolving exceptions such as credit holds or inventory constraints.
- Partner with Credit, Inventory, Purchasing, Accounts Receivable, Supply Chain, and Branch Managers to provide complete customer solutions.
- Communicate with customers via phone and email—with future opportunities to support text and web-chat communication.
- Handle customer service activities such as returns, invoicing, billing, backorders, and claims.
- Support digital onboarding of customers onto our B2B platform.
- Execute outbound calls for promotions or special projects.
- Develop strong knowledge of SouthernCarlson’s product offerings to recommend solutions.
- Identify opportunities to streamline processes and improve customer experience.
- Support branch operations, covering counter sales.
- Communicate exceptionally well—strong verbal and written skills with active listening and a customer-first mindset.
- Enjoy solving problems and approach challenges with a solutions-oriented attitude.
- Are organized, detail-focused, and able to manage multiple priorities in a fast-paced environment.
- Adapt quickly, embrace new technology, and adjust smoothly to change.
- Work well independently and in a team environment.
- Bring at least 2 years of customer service and/or sales experience (e-commerce and ERP experience a plus).
- Are proficient with Excel and Microsoft Office; construction knowledge is helpful.
- Can occasionally lift up to 30 pounds.
- Day shift with great hours
- Collaborative, family-like culture
- Opportunities for career growth and development
- Competitive benefits package
- Health, Dental, Vision
- 401(k) with Company Match
- Paid Time Off
- Paid Sick time off
All offers are contingent on a successful background check and drug screening.
At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.