Training and Operations Specialist

Summary of Job Function

The Training and Operations
Specialist balances the role of being a servant leader delivering exceptional
performance. They consistently keep our brand promises, inspire teams and
deliver great results. MABO Investments, LLC’s Training and Operations
Specialist invest their time in developing servant leaders, achieving results,
being a brand champion, and business planning. They support Above Store
Leaders, Restaurant General Managers and teams, and in return, they create a
memorable experience for our guests.  

 Reports to: Above Store Leader 

Primary Business Goal: Always focusing on growing
customer base the Training and Operations Specialist has a primary function of
assisting the Above Store Leader excel in controllable profit and franchisor
measures to help make Mabo be a leader in both categories 

Essential Responsibilities 

1. Develop Servant Leaders – Puts your team and organization first –not
yourself

· Creates a culture and environment of passion for
Popeyes, our guests and each other 

· Under the directions of the Above Store Leader engages
the Restaurant General Manager in regular one-on-one meetings and performance
management discussions 

· Invests time and resources to develop the
Restaurant General Manager and team for current and future roles 

· Recruits and welcomes team members that are
passionate about Popeyes and are motivated to deliver a memorable guest
experience 

· Encourages ongoing training and development
utilizing the tools and resources available 

· Empowers teams to identify and solve problems,
removes barriers and holds leaders accountable 

2. Achieve
Results - Helps Restaurant General Managers stay on track and holds them
accountable by providing clear direction, identifying priorities and monitoring
progress against plans 

· Delegates work appropriately to effectively
achieve superior results  

· Monitors the teams’ progress and provides
positive and constructive feedback to ensure they are on track.  

· Creates alignment around priorities; focuses
Restaurant General Managers on identifying areas requiring attention. 

· Sets and communicates clear expectations 

· Removes barriers that prohibit the Restaurant
General Manager from being successful 

· Empowers and motivates the management team to be
accountable for individual and team performance 

· Monitors employee and guest feedback and
provides coaching to Restaurant General Managers to improve 

· Partners with Restaurant General Manager to
create action plans and implement solutions that solve operational challenges 

3. Brand
Champion - Partners with the brand and restaurant teams to bring the Popeyes
guest experience to life 

· Demonstrates commitment and passion to consistently
deliver the Popeyes employee and guest experience consistently  

· Ensures compliance with brand standards. Holds
team accountable for delivering brand standards and brand initiatives 

· Partners with Popeyes representatives to
co-author and sponsor brand initiatives 

· Ensures that Popeyes standards are met 

· Actively participates and requires Restaurant
General Manager’s involvement in Popeyes sponsored activities and Limited Time
Offer (LTO) execution 

4. Business
Planning - Creates a plan each year for people experience, guest experience,
operations, community involvement and facility maintenance. Communicates a
common vision and translates it into specific goals and action plans 

· Facilitates the development of annual restaurant
budgets and business plan for the assigned market  

· Identifies emerging trends or situations that
may impact the business  

· Analyzes past financials to project future sales
and profitability 

· Prepares capital spending requirements to grow
the business 

· Monitors and partners with the Restaurant
General Manager to develop strategies to achieve goals 

5. Required
Knowledge, Skills and Abilities 

· Excellent guest service skills required 

· Ability to: 

o work in a fast-paced environment 

o communicate effectively with guests and team
members 

o resolve issues in compliance with Popeyes standards 

o manage and develop a positive and productive
management team. 

o train and develop the skill and knowledge of
direct reports 

· Exceptional leadership skills with the ability
to drive and motivate performance through effective coaching skills 

· Strong business acumen 

· Highly organized with the ability to adapt
quickly to strategic change 

· Self-starter, who takes the initiative 

· Exceptional communicator 

· Clean driving record and able to travel and stay
overnight as required 

6. Education
and Experience 

· Minimum of 3 years restaurant general manager
experience required 

· Minimum of 3 years multi-unit management
experience required 

· High School diploma required 

· BA degree preferred 

· Must be computer literate with the ability to
utilize all company computer programs  

7. Physical
Demands 

· Position may be required to assist in restaurant
operations (prolonged periods of standing, walking and/or assist with food
production or service) during critical operational demands