Welcome Center Coordinator

POSITION SUMMARY

The Welcome Center is an inviting space to welcome and service visitors in a fast, friendly, and efficient manner. The Welcome Center Coordinator is a fulltime unclassified position. The position involves, but isn't limited to: overseeing daily operations, marketing, and implementation of the Welcome Center; developing and training Center employees; and maintaining the highest possible level of customer service.

This person is accountable for delivering a favorable first impression to visitors, phone callers, and others, and performs a host of customer service and administrative duties that support the University’s efforts to connect and engage the internal and external customers via incoming calls and inquiries regarding admissions into the University and application process; direct inquiries about campus programs and campus life; is responsible for meeting, greeting and providing assistance to prospective students, alumni, and special guests in the Welcome & Intake Centers and at the mobile Kiosks.

The Welcome Center Coordinator will assist with enrollment services by researching basic inquiry questions from students in the Banner system. This individual will assist with and support Recruitment and Enrollment Services during Fall & Spring Registration, campus tours, commencement etc., and represent the college at on & off-campus events as needed.

RESPONSIBILITIES:

The Welcome Center Coordinator would be responsible for performing the following duties:

• Meet, greet, and help prospective and current students, alumni, and special guests in the Welcome Center and at the mobile Kiosks.
• Support students through the Enrollment Management process (Registration, Research initial status of Application/ Enrollment, Student Banner, Moodle, and Canvas, Connect individual to appropriate campus services.)
• Work with the Recruitment Office to actively communicate with prospective students and parents by email, phone, and text messaging for recruitment into the university to ensure that important application steps are reached.
• Multi-tasking, face-to-face interactions, and phone inquiries in a busy environment and taking initiative to ensure effortless office functions.
• Provide information about programs, activities, and special events.
• Assist students with the use of interactive Kiosks.
• Serve as front line Ambassador representing the university in a positive manner.
• Represent the college at on & off-campus events as needed
• Coordinate research and implementation activities of the Welcome Center
• Handles and resolves student issues and concerns and informs supervisor/leadership of unusual situations or unresolved issues.
• Collect bids and quotes for contract services, supplies, and equipment for the Center
• Assist with development of marketing and other written material, presentations, contact lists, and correspondence for Welcome Center
• Hire, train, and manage part-time employees and student workers in the Center
• Design and implement guest service procedures to proactively greet and assist guests visiting or calling the Center and maintain service standards
• Serve as a first-line responder for students entering or calling the center with inquiries by researching basic questions in the Banner system.
• Provide courteous and professional interaction and correspondence with internal and external partners including; faculty & staff, alumni, and community stakeholders
• Create and update spreadsheets and departmental reports
• Process and track Purchase Requests
• Submit weekly and monthly activity / accountability reports in a timely fashion
• Schedule meetings and secure meeting spaces
• Ensure backup support is provided for University phones as needed to serve callers.
• Perform other office duties as assigned and/or needed.

REQUIRED EDUCATION AND EXPERIENCE:

• Possess an Associate Degree from an accredited college or university
• Possess three to five years of work experience in college, university or similarly complex organization or an equivalent mixture of post-secondary education and relevant work experience
• General knowledge or experience in working in Banner software
• Specific knowledge or experience in database software management
• Demonstrate proficiency in working in Microsoft Word, Excel, and Outlook
• Possess the ability to work independently and in a team environment
• Ability to maintain confidentiality and demonstrate knowledge and understanding of ethics in data collection and analysis
• Possess strong attention to detail is essential
• Possess strong ability to manage multiple projects simultaneously
• Possess exceptional customer service skills
• Must be dependable.

PREFERRED QUALIFICATIONS:

• Possess Bachelor’s Degree, or the equivalent in experience and
• Customer/guest service center management background
• Work experience in Higher Education Advancement Office setting
• Proficient in managing database software systems
• Familiarity with posting on various social media platforms

COMPENSATION: $40,000 -$43,888

TYPE: Full-time

APPLICATION DEADLINE: Review of applications begins September 8, 2026 and continues until position is filled.

• The application can be filled out online at SUSLA's Application for Employment
• *Note: If you are an internal candidate, please fill out the Internal Employment Application.

Please attach cover letter, resume, transcript(s), and three references to application.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Criminal background check and reference verification is required.

Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry.

Title IX is a federal law that prohibits discrimination on the basis of sex in any federally funded education program or activity. Title IX prohibits use of federal money to support sex discrimination in education programs and provides individuals protection against such practices.

In compliance with federal law and USDOE federal guidance, including provisions of Title VII of the Civil Rights Act of 1964 (Title VII), Title IX of the Education Amendments of 1972 (Title IX), Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act of 2008, the Age Discrimination in Employment Act of 1967 (ADEA), Executive Order 11246, Executive Order 13988, the Vietnam Era Veterans Readjustment Assistance Act of 1974 as mended by the Jobs for Veterans Act, the Uniformed Services Employment and Reemployment Rights Act, as amended, and the Genetic Information Nondiscrimination Act of 2008, an institution of the Southern University System shall not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, gender expression, religion, color, nation or ethnic origin, age, disability, military service, covered veteran’s status, or genetic information in its administration of education policies, programs, or activities; admission policies; scholarship and loan programs; athletic or other institution-administered programs; or employment.

As part of their commitment to maintaining a community free of discrimination, and in compliance with Title IX’s mandate, institutions of the Southern University System shall address allegations of power-based violence and sexual misconduct, including sexual harassment and sexual assault, in a timely and effective manner. Further, institutions of the Southern University System will provide resources as needed for affected persons (Reporters, Complainants, Respondents, and third parties within the institution’s community) and will not tolerate retaliation against any person who reports or participates in the investigation of alleged power-based violence or sex/gender discrimination.

In accordance with the requirement of Title II of the Americans with Disabilities Act of 1990 and its Amending Act of 2008 (collectively “ADA”), the Southern University System (System) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. The System does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. The System will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the System’s programs, services, and activities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. The System will make reasonable modifications to policies, procedures, and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the System, should contact the ADA Coordinator. The ADA does not require the System to take any action that would fundamentally alter the natures of its programs or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of the System is not accessible to persons with disabilities should be directed to the ADA Coordinator.

Pay: $40,000.00 - $43,888.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $40,000 - $43,888