What are the responsibilities and job description for the Administrative Assistant position at Southern Title?
Long standing, independent real estate title insurance company has a career opportunity for a smart, self-motivated, and resourceful individual to join our admin team.
Summary: Assists Branch Office staff by performing support tasks related to branch operations, the closing process and customer service. Adheres to all federal and state regulations and follows company policies & procedures including but not limited to company published Best Practices, Associate (Employee) Handbook, Escrow Manual, BCEP Manual, etc.
Schedule: Monday to Friday 8:30 am to 5:00 pm.
Essential Duties and Responsibilities:
- Greet customers and other visitors in a courteous, friendly, and timely manner
- Service walk-in customers
- Become familiar with the customer base to understand their expectations and to provide services to meet those expectations
- Gather initial information
- Make copies of contracts for realtors/customers
- Answer phone, distribute calls, take messages
- Handle inquiries from parties to the transaction referring questions to the Closing Officer/Closing Assistant as required
- Answers only within the scope of knowledge and responsibility
- Receive escrow deposits, prepare escrow receipts to provide to the customer
- Prepare and send escrow agreements, post and publish escrow agreements to the file
- Utilize knowledge of reading a contract, so the order can be opened
- Assign file numbers
- Contact respective realtors for customer and/or commission/transaction fee information
- Prepare order form for Centralized and scanning
- Request vendor card and vendor card updates
- Make buyer/seller data calls on new orders
- Scan information into files as needed
- Post-close files, including completing the File Audit Checklist to ensure accuracy in preparation for Recording
- Ensure UPS, FED E, US mail and courier mail go out every day
Qualifications:
- One-year related experience
- High school diploma
- Adaptable: adapts to new, different, or changing requirements
- Attentive to details and ability to multitask
- Maintains privacy and confidentiality of company information
- Customer focused: pleasant, courteous, and professional when dealing with internal and externa customers or clients
Pay: From $16.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Vacation, Sick Time, Personal Time
- Vision insurance
- Short/Long Term Disability
- Birthday off
Work Location: In person
Salary : $16