Overnight IT Systems Operator

Location: Columbia, MS
Schedule: 10:00 PM – 7:00 AM, Sunday through Thursday)
Department: Information Technology
Reports To: IT Systems Manager

Key Responsibilities:

• After-Hours Support:
  Respond to and resolve incoming after-hours IT support calls and tickets, escalating issues as needed to appropriate personnel.
• System Monitoring:
  Monitor critical IT infrastructure including servers, network devices, backups, and key applications to ensure 24/7 uptime and performance.
• Routine Maintenance:
  Perform scheduled system checks, updates, and maintenance tasks during off-peak hours allowing minimal disruption to users.
• Device Imaging/Hardware Firmware Updates
  Prepare and deploy standard images for PCs and laptops; perform hardware firmware upgrades, manage device configurations and ensure proper installation of software and security updates.
• Logging and Documentation:
  Maintain detailed logs of system activity, maintenance tasks, and support incidents; update internal documentation as needed.
• Incident Response:
  Quickly identify, troubleshoot, and resolve system alerts or outages; notify appropriate stakeholders and follow established escalation procedures.

Qualifications:

• Education:
  Associate degree in Information Technology, Computer Science, or a related field preferred; relevant experience may substitute for formal education.
• Experience:
  1–3 years of experience in IT support, system operations, or a related role.
• Technical Skills:
• • Proficient with Windows operating systems and Active Directory
  • Familiar with system monitoring tools (e.g., Nagios, SolarWinds, PRTG, Zabbix)
  • Experience with imaging tools (e.g., MDT, SCCM, Clonezilla, Acronis)
  • Basic understanding of networking concepts and server administration
• Soft Skills:
• • Strong problem-solving abilities
  • Excellent verbal and written communication
  • Ability to work independently and manage time effectively
  • Calm under pressure and responsive to urgent situations

Working Conditions:

• This is an overnight position, requiring consistent availability during night shift hours.
• May require weekend or holiday coverage on a rotational basis.
• Ability to sit or stand for extended periods; may need to lift and move equipment up to 40 lbs.

Why Join Us?

• Competitive pay and shift differentials
• Opportunities for growth within a dynamic IT department
• Comprehensive benefits package (if applicable)
• Supportive, team-oriented culture

Experience

• 5 year(s): Network Engineer supporting enterprise-scale networks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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