IT Software Support Specialist

Key Responsibilities:

• Software Support: Provide technical assistance for proprietary tire industry software, diagnosing and resolving user issues efficiently.
• Customer Service: Deliver top-notch support to employees across our locations, ensuring a positive IT experience.
• Software Troubleshooting: Identify and resolve software-related problems, escalating complex issues when necessary.
• General IT Assistance: Support basic network, hardware, and system troubleshooting as needed.
• Training & Documentation: Assist in training users on internal systems and create easy-to-follow guides for common IT issues.
• Collaboration: Work with IT teams and vendors to implement solutions and enhance system performance.

Requirements:

• Excellent Communication: Ability to explain technical concepts to non-technical users in a clear, professional manner.
• Problem-Solving Skills: Strong analytical and troubleshooting skills, particularly with software applications.
• IT Knowledge: Basic understanding of Windows environments and enterprise applications.
• Customer-Focused Mindset: Patience and dedication to delivering excellent IT support.
• Experience in retail, logistics, or automotive/tire industry software is a plus!

Preferred Qualifications:

• Experience using ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk)
• Experience using call-center or customer service phone system
• Familiarity with basic customer service processes

Benefits:

• Professional development opportunities
• Casual, team-oriented work environment

Experience

• 1 year(s): receptionist, clerical, or customer service role (preferably in a high call volume environment)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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