101302 - Housekeeping Supervisor

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Housekeeping Manager
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JOB SUMMARY
The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring that guest rooms and public areas are clean and well-maintained. This role supports the team by providing leadership, training, and guidance to housekeeping staff, contributing to the overall operations of the hotel.
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ESSENTIAL DUTIES & FUNCTIONS
•    Operational Responsibilities
o    Supervise and coordinate the activities of housekeeping staff.
o    Inspect guest rooms and public areas to ensure cleanliness and adherence to standards.
o    Manage inventory of cleaning supplies and equipment.
•    Managerial Responsibilities
o    Schedule and assign tasks to housekeeping staff.
o    Conduct performance evaluations and provide feedback.
o    Assist in hiring and training new employees.
•    Guest Services
o    Address guest inquiries and resolve any issues or complaints.
o    Ensure guest satisfaction by accommodating special requests.
•    Team Support and Training
o    Provide ongoing training and support to housekeeping staff.
o    Foster a positive and collaborative team environment.
•    Communication and Reporting
o    Communicate effectively with the housekeeping manager and other departments.
o    Prepare and submit reports on housekeeping activities and performance.
•    Safety & Compliance
o    Follow all hotel policies and procedures.
o    Adhere to safety standards and maintain a safe working environment.
 

Essential Skills and Qualifications

• Strong Verbal and written communication skills
• Effective time management and problem solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Previous supervisory experience in housekeeping or related field

Physical Requirements

• Sitting: Occasional
• Standing/Walking: Frequent, including walking long distances
• Lifting/Carrying: Up to 50 lbs., such as supplies and equipment
• Other Physical Requirements: Handling, grasping, and crouching as needed

Working Environment

• Interior: Guest rooms, hallways, and public areas

Basics

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Candidate Profile

• Education and Experience: High school diploma or equivalent preferred; previous supervisory experience in housekeeping or a related field is required