Lobby Porter / Public Areas- LSC

ROLE DESCRIPTION

Position: Lobby/Public Area Attendant

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

Status: Non-Exempt
Reports to: Executive Housekeeper

JOB SUMMARY

Maintain the cleanliness, appearance, and overall presentation of all public spaces throughout the hotel. Ensure lobby, restrooms, corridors, meeting spaces, entrances, and other guest-facing areas are clean, well-stocked, and always welcoming. 

ESSENTIAL DUTIES & FUNCTIONS

• Clean and maintain all public areas of the hotel including lobby, restrooms, hallways, elevators, meeting spaces, entrances, and other guest facing areas in accordance with hotel standards
• Vacuum, sweep, mop, dust, polish, and sanitize public spaces to ensure a clean, safe, and welcoming environment for guests and associates
• Monitor and restock public area supplies, including restroom amenities, paper products, and cleaning supplies
• Remove trash and debris from public areas and dispose of them properly
• Inspect public areas regularly and report any maintenance issues, safety hazards, or damage to the appropriate department
• Respond promptly to guest requests and assist with special cleaning needs as assigned
• Operate cleaning equipment safely and efficiently, ensuring all equipment is maintained in proper working condition
• Keep storage closets, housekeeping carts, and work areas clean, organized and properly stocked
• Attend required meetings
• Be extremely courteous to all customers and fellow employees

Safety & Compliance

• Comply with all health regulation established by the state of Texas and ensure follow hotel Material Data Sheet binder regulation for chemical uses is being followed.
• Be present in all safety meetings and follow safety standards set up by Valencia Hotel Collection.
• Be participant in Fire Alarm and Emergency drill schedule by hotel

Physical Requirements

• Standing/Walking: Frequently. Standing up to 8 hours a day while cleaning public areas.
• Crouching (Bend at knees): Frequently. While cleaning public areas.
• Stooping (Bend at waist): Frequently. While cleaning public areas, picking up trash.
• Twisting (Knees/waist/Neck): Frequently. Loading and unloading linen.
• Climbing: Occasionally. Climbing to the top shelves in linen rooms.
• Reaching (Overhead/extension): Frequently. Linen shelves
• Handling/Grasping: Frequently. Handling linen, trash, and guest cleaning supplies.
• Pushing/Pulling: Average weight frequently 50 lbs.
• Lifting/Carrying: Average weight frequently 20 lbs.

Working Environment

• Interior: To include public areas, lobby, laundry room and housekeeping areas, meeting space, storage closets, guestrooms occasionally; variety of surfaces/ textures.
• Exterior: Exposure to variety of elements based on weather conditions (heat/cold/rain/wind/ice)

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor

CANDIDATE PROFILE

• Hotel Operations or Customer Service preferred 
• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs- Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)

Salary : $16