Human Resources Manager- LSC

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Exempt
Reports to: General Manager (property-level) with a dotted-line reporting relationship to the Corporate Director of Human Resources

JOB SUMMARY

The Human Resources Manager is responsible for managing all human resources functions at Lone Star Court Hotel. This role partners closely with hotel leadership to support a positive employee experience, ensure compliance with federal and state employment laws, and align property-level HR practices with Valencia Hotel Group standards and culture. The HR Manager serves as a trusted advisor to management and a resource for employees while supporting operational excellence.

ESSENTIAL DUTIES & RESPONSIBILITIES

Talent Acquisition & Onboarding

• Lead recruitment, selection, hiring, and onboarding of hourly and management employees.
• Coordinate and facilitate (if needed) new hire orientation and onboarding programs.
• Process and finalize all new hire documentation and HRIS entries in a timely and accurate manner.
• Maintain accurate job descriptions and support performance appraisal processes.

Employee Relations & Engagement

• Foster positive employee relations by ensuring fair, consistent, and compliant application of policies and procedures.
• Maintain and organize associate public areas with the necessary signage of legal compliance as well as posting associate birthdays and anniversaries. 
• Provide guidance and counsel to managers and supervisors on employee relations, performance management, corrective action, and employment law matters.
• Assist department leaders with strategies to reduce turnover and improve employee engagement.
• Administer employee recognition initiatives, milestone celebrations, and charitable activities.
• Promote and support a diverse, equitable, and inclusive workplace in accordance with company values and federal/state guidelines.
• Conduct thorough, timely investigations related to employee complaints, misconduct, harassment, discrimination, or policy violations.

Compensation, Benefits & Payroll

• Administer compensation and benefits programs in alignment with company guidelines.
• Conduct annual wage surveys using market data tools and local benchmarking.
• Support annual wage increases and compensation planning.
• Assist with enrollment, administration, and employee education for all benefit programs, including medical, dental, vision, life insurance, disability, FSA, 401(k), EAP, wellness, and travel assistance programs.
• Process bi-weekly payroll and ensure accuracy, compliance, and confidentiality.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local employment laws and regulations.
• Maintain required employment records, postings, and reports.
• Administer workers’ compensation claims and coordinate workplace safety initiatives.
• Manage unemployment claims and related documentation.
• Evaluate and coordinate reasonable accommodation for employees with disabilities.

Training & Development

• Support training and development initiatives for management and hourly employees.
• Partner with leadership to identify training needs and support company learning programs.
• Verify that required training is completed for all employees in accordance with company standards and regulatory requirements.
• Track, maintain, and audit training documentation and records to ensure accuracy and compliance.
• Relentlessly promote and reinforce a culture of service excellence.

HR Operations & Administration

• Maintain all employee personnel files and applicant records in accordance with retention requirements.
• Manage HRIS data integrity, reporting, and system updates.
• Provide administrative support to the General Manager as needed, including reporting, scheduling, and organization.
• Support hotel-led employee events and initiatives.
• Tracks turnover, staffing levels, and labor trends.

Accounting

• Perform light accounting tasks, including invoice processing, expense tracking, monthly cash deposit logs, and basic reconciliations to support departmental financial accuracy.

General Responsibilities

• Attend required meetings and training sessions.
• Assist front desk for short periods of time if necessary. (never to be an expectation on behalf of the front office)
• Maintain organized, professional, and confidential workspaces.
• Uphold company standards for courtesy, professionalism, and teamwork.
• Report unsafe conditions immediately and support a safe work environment.
• Perform other duties as assigned to support hotel operations.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to stand and walk occasionally throughout the hotel.
• Ability to lift and carry up to 10 lbs. occasionally.
• Ability to perform standard office functions such as typing, filing, and operating office equipment.

Work Environment

• Primarily indoors within the hotel environment, with occasional exposure to outdoor conditions.

CANDIDATE PROFILE

Education and Experience

• Associate’s degree in human resources, Hospitality Management, Business Administration, or related field with a minimum of two (2) years of HR or related experience is preferred.
• Bachelor’s degree in human resources, Hospitality Management, Business Administration, or related field required, HR experience preferred.
• Hospitality industry experience is strongly preferred.

ESSENTIAL SKILLS AND QUALIFICATIONS

• Excellent verbal and written communication skills.
• Strong time management, problem-solving, and organizational abilities.
• Effective public speaking and presentation skills.
• Proficiency in Microsoft Office Suite and HRIS platforms.
• Strong leadership, interpersonal, and relationship-building skills.
• Ability to handle sensitive and confidential information with discretion.
• Ability to work collaboratively across departments and with all levels of management.