Front Desk Coordinator (10895)

PartnerCare is looking for a wonderful Front Desk Coordinator to join our team at Axis Spine and Pain Center! We offer competitive wages, benefits that protect you and your family, and a 401(k) plan with a match to help you prepare for your future. We are also dedicated to building the work environment where our people grow and thrive. We want you to be a fan of where you work!

What We Do

Our mission is to deliver comprehensive care to help musculoskeletal, and pain management patients live their best lives possible. We do this by working as a team, striving to embody our values. With the right talent and strategy, we will continue to raise the bar in our industry, living our mission and delivering best-in-class services to our partners.

Who We Are

We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:

• Compassion. We genuinely care for the well-being of our patients and one another. We treat others with dignity, kindness, and respect.
• Excellence. We are a performance-driven organization committed to excellence in service and patient outcomes. We work to be the best version of ourselves each day.
• Integrity. We value honesty and transparency. We openly communicate in pursuit of truth. We build our reputation and positively impact our industry by doing what is right.
• Teamwork. We are one team with a shared vision of success. We work collaboratively to deliver on our promise to our partners and our patients.
• Accountability. We are accountable to each of our stakeholders for our decisions, actions, and results.
• Growth Mindset. We seek to constantly grow and evolve, being adaptive to the changing market and responsive to our customer expectations. We invest in the talents of our team, providing pathways for personal and professional growth.

Together, we will become the most trusted musculoskeletal and pain management organization. Our organization will grow rapidly, and we will maintain a culture of high performance.

Success will be the result of the team.

Our Front Office Coordinator is on the front line and the face of our practices. They are our ambassadors and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and any additional administrative support necessary for the practice. Primary responsibilities for this role include: welcoming and checking in patients, answering incoming phone calls, checking patients out and scheduling follow-up appointments, training new staff members, scanning documents into patient charts, and providing additional administrative support as needed to ensure smooth daily operations within the practice.

Tasks and Responsibilities:

Key Responsibilities:

• Deliver outstanding customer service in person and over the phone to patients, families, staff, vendors, and community members.

• Welcome and check in patients upon arrival.

• Collect and verify patient information, including insurance details.

• Maintain accurate and up-to-date patient records and accounts.

• Schedule new patient appointments and coordinate follow-up visits.

• Manage the front desk and reception area, ensuring effective communication by phone and mail to maintain a professional and welcoming environment.

• Consistently uphold PartnerCare’s core values: Compassion, Excellence, Integrity, Teamwork, Accountability, and a Growth Mindset.

PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more! 

Education and Experience:

• High school diploma.
• Previous work in medical field preferred.
• EMR- eClinicalworks preferred. 

The right person for this role will delight in providing a great experience to the patient, will have a curious mind that always looks for a way to improve, and be compassionate for patients experiencing chronic and/or acute pain. To be successful in this role, the person will be a great team member, working together with others, kind and friendly, open to feedback for growth, and a role model of our values.

We prefer at least two years of experience but are willing to train newer teammates with the right focus on patient care, service, and teamwork.

If this sounds like you, wed love the opportunity to talk with you further about joining the team!