Front Desk Coordinator (10385)

Comprehensive Pain Consultants, a PartnerCare affiliated company, is seeking a full-time Front Desk Coordinator, to join our growing and established practice in West Asheville, NC. 

Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible. 

We are committed to the betterment of our communities by providing comprehensive pain management care led by interventional pain specialists so that our patients can live their best functional lives. Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting-edge technology.

We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:

• Compassion. We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion. 
• Accountability. We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.
• Respect.  We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.
• Excellence. We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement. 

Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance.

Success will be the result of the team.

Our Front Office Coordinator is on the front line and the face of our practices. They are our ambassadors and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and any additional administrative support necessary for the practice. Primary responsibilities for this role include: welcoming and checking in patients, answering incoming phone calls, checking patients out and scheduling follow-up appointments, training new staff members, scanning documents into patient charts, and providing additional administrative support as needed to ensure smooth daily operations within the practice.

Tasks and Responsibilities:

Key Responsibilities:

• Deliver outstanding customer service in person and over the phone to patients, families, staff, vendors, and community members.

• Welcome and check in patients upon arrival.

• Collect and verify patient information, including insurance details.

• Maintain accurate and up-to-date patient records and accounts.

• Schedule new patient appointments and coordinate follow-up visits.

• Manage the front desk and reception area, ensuring effective communication by phone and mail to maintain a professional and welcoming environment.

• Consistently uphold PartnerCare’s core values: Compassion, Excellence, Integrity, Teamwork, Accountability, and a Growth Mindset.

PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more! 

Education and Experience:

• High school diploma.
• Previous work in medical field preferred.
• EMR- eClinicalworks preferred. 

About the Practice: 

Comprehensive Pain Consultants of the Carolinas (CPC) was founded in 2009, and until 2017, was only providing outpatient contracted services in hospitals. In 2017, CPC opened its first freestanding clinic in Marion, NC. Today, CPC is the largest interventional pain management group in Western North Carolina, with four freestanding clinics featuring procedure rooms and six freestanding feeder clinics staffed by a midlevel provider. Across its freestanding clinic and hospital footprint, CPC’s primary patient services include diagnosis and treatment of chronic conditions, including neck and back pain, headaches and migraines, fibromyalgia, cancer pain, diabetic and joint pain, arthritis, neuropathic pain, sciatica, and complex regional pain syndrome. 

Comprehensive Pain Consultants of the Carolinas is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients’ pain and help them live their best lives possible. 

PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Education and Experience:

• High school diploma
• Certificate of completion of a Medical Assistants/ Aides course
• Previous work experience preferred.
• Current ACLS and/or CPR certification