What are the responsibilities and job description for the Care Coordinator Specialist position at Southern Sports Medicine Partners Llc?
MidSouth Pain Treatment Center, a PartnerCare affiliated company, is seeking a full-time Care Coordinator Specialist, to join our growing and established practice in Jackson, TN.
Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible.
Our mission is to deliver comprehensive care to help musculoskeletal and pain management patients live their best lives possible. Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting-edge technology.
We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:
- Compassion. We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion.
- Accountability. We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.
- Respect. We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.
- Excellence. We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement.
Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance.
Success will be the result of the team.
The Care Coordinator Specialist is responsible for reviewing and processing incoming referrals from external providers to ensure timely access to care, primarily for new patients as well as occasionally for existing patients. This role is critical in initiating the patient care journey, working closely with referring offices, clinical teams, and patients to verify information, obtain past medical records and imaging, and schedule new patient appointments.
KEY RESPONSIBILITIES:
REFERRAL INTAKE & DOCUMENTATION
- Receive and process inbound referrals from external providers via eFax, EMR, phone, email, or third-party platforms.
- Review referral documents for completeness and accuracy, including diagnosis, insurance, and provider information.
- Input referral data into the EMR (e.g., eClinicalWorks), create patient’s chart, and promptly reach out to schedule.
- Monitor open referrals, making repeated contact attempts to patient over several days via call and text until scheduled.
- Track reasons referrals are not scheduled within the EMR and provide updates back to referring provider partners.
- Field incoming calls from referral sources, referred new patients, and self-referrals to coordinate scheduling process.
- Screen self-referrals (patients who found us online or through word-of-mouth) to understand their condition and past treatment history based on our patient criteria and defined screening scripts prior to scheduling.
PATIENT SUPPORT
- Contact patients to inform them of appointment details, pre-visit instructions, and next steps.
- Provide guidance on navigating referred services (e.g., imaging centers, specialists).
- Address patient questions and coordinate logistics to minimize delays.
COMMUNICATION & COLLABORATION
- Liaise with external offices and provider groups to ensure seamless referral handoffs.
- Partner with clinical teams to confirm the accuracy of referral orders and urgency.
- Escalate any issues or delays to appropriate clinical or administrative staff.
Hours of Operation:
Monday- Thursday: 8:00am-5:00pm
Friday: 8:00am-3:00pm
PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more!
PROFESSIONAL QUALIFICATIONS:
- High school diploma or equivalent required; associate degree or healthcare training a plus.
- 1–2 years of experience in a healthcare referral, scheduling, or front office coordination role.
- Working knowledge of insurance requirements and prior authorization protocols.
- Strong communication, customer service, and organizational skills.
- Experience with electronic medical records (eCW preferred).
- Ability to multitask while maintaining accuracy and attention to detail.
About the Practice:
MidSouth Pain Treatment Center (MPTC) was founded in 2000, with the goal of addressing the lack of treatment options for pain-related medical issues in rural areas. MPTC has become one of the largest practices in the Western Tennessee and Northern Mississippi region, with locations in Oxford, MS, Tupelo, MS, Jackson, TN, and Cordova, TN. MidSouth provides a broad range of interventional pain management services with top procedures including lumbar, thoracic, surgical branch blocks, radio frequency nerve ablation, medial nerve blocks, and epidural injections, among others.
MidSouth Pain Treatment Center is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients’ pain and help them live their best lives possible.
PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Please note: We kindly request that third-party recruiters or agencies do not contact us regarding this position. PartnerCare is not seeking external assistance and will not respond to unsolicited outreach or candidate submissions.
PROFESSIONAL QUALIFICATIONS:
- High school diploma or equivalent required; associate degree or healthcare training a plus.
- 1–2 years of experience in a healthcare referral, scheduling, or front office coordination role.
- Working knowledge of insurance requirements and prior authorization protocols.
- Strong communication, customer service, and organizational skills.
- Experience with electronic medical records (eCW preferred).
- Ability to multitask while maintaining accuracy and attention to detail.