Property Manager

Position Summary

We are seeking an experienced and dynamic Property Manager with a background in both Homeowners Association (HOA) management and hospitality services. The ideal candidate will oversee the day-to-day operations of residential and mixed-use properties, ensuring the highest standards of community management, resident satisfaction, and property performance. This role requires exceptional leadership, customer service, and organizational skills to balance HOA compliance with a hospitality-driven resident experience.

Key Responsibilities

Property & HOA Management

• Manage daily operations of properties, including maintenance, budgeting, and vendor oversight.
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• Ensure compliance with HOA covenants, bylaws, and governing documents.
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• Coordinate and attend HOA board meetings, prepare reports, and provide professional recommendations to board members.
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• Oversee collection of dues, enforcement of rules/regulations, and resolution of homeowner concerns.
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• Manage relationships with contractors, vendors, and service providers to maintain quality standards.

Hospitality & Resident Relations

• Deliver a hospitality-driven experience by fostering a welcoming, service-oriented environment.
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• Act as the primary point of contact for residents, addressing inquiries, complaints, and requests with professionalism.
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• Organize community events, amenities, and services to enhance resident engagement and satisfaction.
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• Implement strategies to improve occupancy, retention, and overall resident experience.

Financial & Administrative Oversight

• Develop and manage annual budgets, including forecasting, expense control, and reserve fund planning.
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• Prepare financial statements, variance reports, and board packets.
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• Oversee billing, collections, and financial recordkeeping in compliance with HOA and company standards.
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• Ensure all operational, legal, and safety regulations are met.

Leadership & Team Management

• Supervise on-site staff, including maintenance, concierge, and administrative teams.
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• Provide training, guidance, and performance management to ensure operational excellence.
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• Build a culture of accountability, service, and continuous improvement.

Qualifications

• Proven experience as a Property Manager, with specific expertise in both HOA and hospitality management.
• Knowledge of the Guesty platform preferred.
• Strong knowledge of HOA regulations, property operations, and financial management.
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• Exceptional interpersonal and communication skills; able to interact with diverse stakeholders.
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• Proficiency in property management software and standard office applications.
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• Ability to lead teams, manage vendors, and oversee multiple projects simultaneously.
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• Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), or related designation preferred.
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• Bachelor’s degree in Business, Hospitality, Real Estate, or related field preferred.