What are the responsibilities and job description for the Public Safety Software Trainer position at Southern Software, Inc.?
Company Overview
We deploy and support products such as Computer Aided Dispatch (CAD), Records Management Systems (RMS), Jail Management Systems(JMS), and Mobile Data (MDIS), among other offerings.
Job Description
Responsibilities of the Public Safety Software Trainer include but are not limited to:
- Providing in person classroom style instruction on how to use the selected applications and services.
- Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services.
- Perform product training at our company’s Annual and Regional Users’ Conferences.
- Training presented using various classroom methods, including lectures, PowerPoint, online projection, etc.
- Identify and mitigate risks and communicate those to project management.
- Work with project management/supervision to communicate enhancement requests.
- This position requires more than 75% extensive travel to customer site locations in the US.
Minimum Qualifications:
- High School Diploma or equivalent
- Experience in Law Enforcement / Public Safety / 911 to exceed 2 years.
- 1 years of experience working with public safety software (Southern Software Products preferred).
- Must have a valid Drivers License
- This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy." It, therefore, requires successfully passing a more stringent fingerprint background check administered by Southern Software, Inc. Employment offers are contingent upon successfully completing a background check.
- Must provide a reliable means of transportation while fulfilling the employment requirements.
- Must be reliable and prompt when traveling to and from assignment locations.
- Ability to work on projects independently and provide all required customer training without assistance.
- Must be self-motivated, driven to excellence, well organized and an independent worker.
Desired Skills
- Extensive experience utilizing business management tools such as Google Workspace, MS Office, etc.
- Extensive experience utilizing product and project management tools such as ClickUp, or similar management applications.
- Polished presentation skills for internal and external audiences.
- Proactive, enthusiastic attitude toward challenging problems.
- Routinely demonstrate initiative in the execution of one’s role within the organization to serve our customers better.
- Capable of quickly evaluating and prioritizing new projects alongside customer feedback.
- Assessing and analyzing customer needs, desired outcomes, and changes that may result from the use of the software customer as compared to the customer’s current operational practices.
- Build consensus among stakeholders.
- Ability to work productively independently and cooperatively within team environments.
- Ability to multi-task among assignments that may overlap between multiple customer organizations simultaneously.
- Excellent communication skills, both verbal and written, are a necessity.
Travel Requirements
Over 75%. This may involve travel by passenger vehicle, commercial airlines, or other means of transportation. In some cases, travel conditions may require one to maintain a valid U.S. Passport. Company provides business credit card for all travel expenses to be paid with at time they are incurred
Job Type: Full-time
Pay: $15,000.00 - $99,999.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Southern Software (Preferred)
- Microsoft Office (Preferred)
Work Location: On the road
Salary : $15,000 - $99,999