Delivery Specialist

Role and Responsibilities

The delivery specialist position verifies and keeps records on outgoing shipments and prepares items for shipment by performing the following duties to quality and productivity standards.

• Work closely with Pre-Shipping during refill and order processing in preparation to call, text and/or email Patient of delivery.
• Ensure Patient has been called and information has been verified (Name, shipping address, payment information).
• Verify patient name, shipping address, medication against Delivery form before packing.
• Ensure the correct patient's name and address is on UPS labels.
• Scan and Route problems to correct areas.
• Ensure the correct packing procedure for shipping cold and non-cold items is followed.
• Ensure all delivery forms and automatic shipment forms are scanned to patient profile.
• Restock the shipping supplies daily as needed.
• Ensure all voicemails are returned by end of shift.
• Submit Claims for damaged or lost packages and follow up.  Help maintain Error log (Excel Spreadsheet).
• Ensure paperwork is organized and filed appropriately.
• Assist the Delivery Manager with tracking of RUSH shipments.
• Abide by all obligations under HIPAA related to Protected Health Information (PHI).
• If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
• Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Required Skills and Competencies

• Basic computer skills.
• Knowledge of Excel spreadsheets and Word.
• Good phone etiquette.
• Organizational Skills.
• Technical Capacity.
• Initiative.
• Thoroughness.
• Time Management.
• Communication Proficiency.
• Lifting up to 50 lbs.

Supervisory Responsibility

No supervisory responsibility

Position Type and Expected Hours of Work

This is a full-time/non-exempt, hourly position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours or weekend duties.  

Travel

This position requires occasional travel from the Natchitoches, LA area.

Required Education and Experience

• High school diploma

Preferred Education and Experience

• Some college a plus.
• Shipping experience a plus.

CRx Specialty Solutions, (CRx) and all entities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CRx complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

CRx expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CRx employees to perform their job duties may result in discipline up to and including discharge.  EOE M/F/D/V