Overnight Customer Service Representative

Are you a caring and energetic "people person" who has a passion for animals? Do you excel in a fast-paced environment where each day presents new challenges and opportunities to make a positive impact? If so, Southern Rockies Animal Emergency & Specialty in Colorado Springs is excited to invite YOU to join our team as a Client Service Representative!

About the Role:
As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.
Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in the emergency room check-in process, ensuring a caring, compassionate and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Compensation:

• $18 - $22 depending on experience
• $3/ hr weeknight differential (7pm-7am)

Schedule:

• Full Time
• Tuesday - Saturday
• 7pm-7am

What You Can Expect:
At Southern Rockies Animal Emergency & Specialty, we believe in taking care of you so you can provide the best care for our beloved pets.

• We value your well-being: Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit.
• We value your professional growth: We are committed to mentoring our team to help you reach your full potential.
• We have a friendly/inclusive culture: Step into an environment where mutual respect and kindness thrive. You'll work in a stimulating, high-volume environment alongside colleagues who are eager to share their expertise.

What We're Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• At least 1 year of experience in customer service required, veterinary experience preferred.

Perks & Benefits:

• Paid Time Off
• Holiday = time and a half
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• Access to VetBloom for RACE-approved continuing education and training

Why Southern Rockies Animal Emergency & Specialty?Southern Rockies Animal Emergency & Specialty is dedicated to delivering exceptional, comprehensive care for all of our patients. We offer 24/7 emergency and critical care services, along with advanced expertise from board-certified specialists in surgery and diagnostic imaging, making us a trusted partner for pet owners and primary care veterinarians in the region.
What sets us apart is our unique collaborative approach. At Southern Rockies, our veterinarians don’t just work under the same roof—they work together with a shared mission. By combining their specialized skills as a unified team, they provide every patient with the highest level of care. This multidisciplinary collaboration is a game-changer, enabling accurate diagnoses and effective treatments for even the most challenging cases.

What Sets Us Apart:

• A culture that prioritizes teamwork and mutual respect.
• A leadership team that values your voice and encourages growth.
• A fun, collaborative environment where everyone is driven to make a positive difference.

We're excited to welcome individuals who are passionate about making a difference in the lives of animals and their owners.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $22