Membership Coordinator

Job Title: Membership Coordinator:

Job Summary:

The Member Coordinator is responsible for engaging with members, processing payments when necessary, maintaining physical and digital member files, and supporting regional council representatives with manpower needs and various administrative tasks. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently. (Bilingual Preferred)

Key Responsibilities:

• Member Engagement:
  • Serve as the primary and/or secondary point of contact for members and contractors, addressing inquiries and providing information about services and benefits.
  • Coordinate and participate in member events and activities to foster engagement and community building.
• Payment Processing:
  • Handle the collection and processing of membership fees and other payments.
  • Ensure accurate and timely recording of transactions in the member data processing system, PERSONIFY/MELOS.
• File Management:
  • Maintain and update physical and digital member files, ensuring all information is accurate and up to date.
  • Implement and follow data protection and confidentiality protocols.
• Support for Council Representatives:
  • Assist regional council staff with manpower needs (dispatching with Mix 20/20), including scheduling and coordination.
  • Provide administrative support for various office tasks, such as preparing reports, managing correspondence, coordinating meetings and retention efforts (CARDS).
• Office Administration:
  • Perform general office duties, including answering phones, managing emails, and ordering supplies.
  • Assist with the preparation and distribution of newsletters, bulletins, and other communications.

HR Requirements:

• Education and Experience:
  • High school diploma or equivalent
  • Previous experience in a customer service, administrative, or membership coordination role is highly desirable.
• Skills and Competencies:
  • Excellent verbal and written communication skills.
  • Strong organizational and time management abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with database management systems.
  • Ability to work independently and as part of a team.
  • High level of accuracy and attention to detail.
• Personal Attributes:
  • Friendly and approachable demeanor.
  • Ability to handle sensitive information with discretion.
  • Proactive and solution-oriented mindset.

Working Conditions:

• Full-time position with standard office hours.
• Occasional evening or weekend work may be required for member events or meetings.
• Will report directly to LU 318 Financial Secretary.