What are the responsibilities and job description for the Inside Sales Representative position at Southern Pipe & Supply Co., Inc.?
Job Overview:
Join our dynamic team as an Inside Sales Representative at our industrial PVF branch in Geismar, LA. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is perfect for you.
Responsibilities:
- Develop strong, long-lasting relationships with customers and suppliers.
- Collaborate with outside sales to deliver an exceptional customer service experience through timely quotations and order processing based on customers technical product specifications.
- Provide outstanding customer service by proactively managing order follow-ups and expediting when necessary.
- Ensure seamless operations by monitoring daily reports, promptly addressing backorders and prioritizing customer satisfaction.
- Foster a welcoming environment in all verbal and written communications to enhance the customers overall experience.
- Support the warehouse, sales counter, will call and delivery drivers to ensure a positive customer experience.
- Create and maintain a positive customer service culture.
- Engage in strategic material sourcing and initiate non-stock purchase orders as required.
Knowledge, Skills, and Abilities:
- Proficiency in organization and meticulous attention to detail.
- Exceptional interpersonal skills to establish rapport with internal and external stakeholders.
- Positive mindset, capable of thriving both independently and within a collaborative team.
- Strong analytical capabilities and mathematical proficiency.
- Effective time management skills to handle multiple tasks concurrently.
- Advanced computer skills, particularly in MS Outlook and Excel, with expertise in formatting, mathematical functions, and lookup.
- Demonstrated ability to multitask, prioritize effectively, and operate autonomously.
- Outstanding written, verbal, and phone communication skills.
- Willingness to work flexible hours, including overtime and on-call duties.
Experience and Education:
- Knowledge of the industrial pipe, valve, and fittings market (PVF) required.
- Bachelor’s degree preferred.
- 3 years of inside sales experience preferred.
- Previous customer service experience is essential.
Join us in shaping exceptional customer experiences and driving success in the industrial PVF market! Apply now to become a valued member of our team.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- PVF: 1 year (Preferred)
- Inside Sales: 3 years (Preferred)
Ability to Commute:
- Geismar, LA 70734 (Preferred)
Work Location: In person