Taproom Server

JOB TITLE: Taproom Server 

DEPARTMENT: Hospitality 

REPORTS TO: Taproom Manager/Hospitality Manager 

EFFECTIVE DATE: 01 April 2024 

SUMMARY: Provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for all patrons. 

DUTIES AND RESPONSIBILITIES: 

• Greets patrons upon arrival; assists with seating as needed.
• Takes orders accurately and courteously; responds to patrons’ questions regarding available products. 
• Demonstrates extensive knowledge of SPBC and our products
• Maintains complete knowledge of and strictly abides by state alcohol regulations; verifies legal drinking age of patrons as needed. 
• Handles purchasing transactions, which include operating cash register and accounting of daily sales.
• Receives payment from patrons; makes change as needed; issues receipts. 
• Serves, refills, takes orders, clears and resets tables in taproom and outdoor areas as needed. 
• Prepares all tasting room supplies prior to opening. 
• Possesses and maintains thorough knowledge of all selections available and characteristics/description of all beer, food, and merchandise available and prices. 
• Maintains cleanliness and sanitation at all times; performs closing clean-up duties.
• Resolves patron problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed. 
• Answers phone in a courteous and timely manner. 
• Assists other staff members as needed to ensure optimum service to all patrons. 
• Completes all necessary paperwork; maintains files and records. 
• Creates and refills slushy mix and other seasonal drinks.
• Cleans tap lines and slushy machine according to designated schedule. 
• Attends regular taproom meetings to stay current in ongoing events.
• Attends on or offsite events as needed. 
• Performs other related duties as assigned by management. 

SUPERVISORY RESPONSIBILITIES: 

• This job has no supervisory responsibilities.

QUALIFICATIONS: 

• High school diploma or general education degree (GED), or three-to-five years related experience and/or training, or equivalent combination of education and experience. 
• ALE Certification required
• Certificates, licenses and registrations required: Cicerone Certification highly recommended.
• Computer skills required: Point of Sale (POS) Software and equipment, Internet Software
• Other skills required: 
  • Craft beer industry experience highly recommended. 
  • Excellent customer service skills 
  • Good judgement with the ability to make timely and sound decisions 
  • Professional appearance and demeanor 
  • Ability to manage priorities and workflow 
• Must be 21 years old. 

COMPETENCIES: 

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Continually required to stand, walk, utilize hand and finger dexterity, talk or hear 
• Occasionally required to sit 
• Frequently required to climb, balance, bend, stoop, kneel or crawl 
• Frequently required to lift/push/carry items up to 160 pounds 
• Occasionally exposed to wet and/or humid conditions (non-weather), to outside weather conditions, extreme heat or cold (non-weather) 
• Occasionally work near moving mechanical parts, in high precarious places, around fumes, airborne particles, or toxic chemicals 
• While performing the duties of this job, the noise level in the work environment is usually loud