What are the responsibilities and job description for the PHONE OPERATOR | MONTGOMERY position at Southern Orthopaedic Surgeons?
Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment.
Responsibilities:
- Login to the phone system and answer calls through the call queue.
- Handle the caller's request or transfer to the appropriate person.
- Schedule appointments for all providers at all offices with the exception of physical therapy.
- Accurately register new patients in the PM system, which includes entering demographic information and insurance policies.
- Verify insurance policy information is accurate and policy is active.
- Register patients and schedule appointments for requests by fax from outside providers.
- Scan records into patient charts.
- Handle prescription refills received by phone and fax; message provider, send Rx, and notify the patient.
- Enter insurance referrals in the patient's chart.
- Reschedule appointments when providers are out of office, an insurance referral is needed, a service is denied, or there is a credentialing error.
- Properly handle messaged sent in the EHR and fax queue.
- Fax missing orders to imaging facilities or other providers' offices when needed.
- Schedule tests for patients when approved by the provider; create the order, schedule the test, call the facility, call the patient, and fax the order.
- Answer questions about work excuses, coordinate with provider, and fax to the correct employer or patient.
- Look through scheduled appointments for time gaps, incorrect scheduling, or missing documents needed to see the patient.
- Work on assignments with other departments within the practice when needed or assigned by your supervisor.
Required Skills:
- Shows initiative and dependability
- Ability to work in a team environment
- Ability to solve problems independently
- Shows a positive attitude towards patients, callers, coworkers, providers, and administration
- Pays attention to detail, accurately records information, is punctual, and organized
- Good verbal and written communication